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Michigan Schools and Government Credit Union · 1 day ago

Part-time Teller

Chesterfield Township, MI

Part-time

Onsite

New Grad, Entry Level

$16.40/hr - $16.40/hr

0+ years exp

Michigan Schools & Government Credit Union is a well-established financial institution committed to providing quality financial services to the community. The Part-time Teller will deliver exceptional member experiences by accurately completing transactions, identifying member needs, and cross-selling products and services to enhance member relationships.

BankingConsultingCreditFinancial Services

Responsibilities

Delivers the desired member experience by accurately completing teller transactions, identifying member needs, and cross selling beneficial products and services to deepen member relationships

Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success

Actively engages with the branch team to ensure members are served efficiently and promptly

Follows MSGCU’s service standards to accurately complete teller transactions and balance drawer and checks at end of day

Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance

Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures

Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs

Listens for member cues and uses in depth knowledge of MSGCU’s products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member

Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions

Qualification

Teller transactionsMember serviceCross-sellingProblem resolutionEffective communication

Required

High school diploma or GED

6 months of experience as a teller in a financial institution or as retail sales representative/cashier

Benefits

Generous vacation time

Retirement plan contributions

Discounts on loans and phone service

12 paid holidays

Up to 60 hours of PTO your first year of service (pro-rated based on start date)

Company

Michigan Schools and Government Credit Union

For 70 years, our members have been reaching their financial goals using the resources they gain through their membership with Michigan Schools and Government Credit Union (MSGCU).

Founded in 1954

Clinton Township, Michigan, USA

201-500 employees