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NEOGOV · 5 days ago

Medicare Training Coordinator (CURRICULUM DESIGNER)

Thurston County – Tumwater, WA

Full-time

Hybrid

Senior Level

$5,137/mo - $6,906/mo

6+ years exp

NEOGOV is seeking a qualified individual for the Medicare Training Coordinator (Curriculum Designer) position within the Office of the Insurance Commissioner. This role involves designing, building, and maintaining training curriculum for SHIBA volunteer advisors to deliver high-quality Medicare counseling and community education, ensuring the effective translation of complex Medicare policy into engaging training experiences.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Design, develop, and maintain curriculum used to train SHIBA volunteer advisors and coordinators to counsel Medicare beneficiaries

Review, evaluate, and synthesize existing training content from SHIBA, the SHIP Technical Assistance Center, CMS, and partner organizations to identify gaps, redundancies, and opportunities for improvement

Create and update web-based training modules, webinars, and learning resources aligned with adult learning principles and the SHIBA 'path to certification.'

Develop training materials that support peer mentoring and scaffold learning from introductory concepts through advanced Medicare counseling topics

Pilot new curriculum and training materials, gather feedback, and refine content to improve clarity, effectiveness, and learner engagement

Adapt curriculum and instructional materials to support online and self-paced learning environments

Update training content to reflect changes in Medicare policy, program guidance, and SHIBA resources such as the VRPM, Program Operations Manual, and Volunteer Handbook

Coordinate with national partners (CMS, SHIP TA Center, SMP Resource Center) and SHIBA colleagues to distribute, post, and facilitate training for staff and volunteers

Design and support curriculum for Senior Medicare Patrol (SMP) volunteer and coordinator training

Develop and maintain training materials and guidance related to data entry, reporting, and performance measures in the STARS database

Own and maintain the SHIBA volunteer 'path to certification,' ensuring a logical, progressive learning sequence and clear competency expectations

Modify curriculum and certification pathways in response to new policies, program requirements, or funder guidance

Design, coordinate, and maintain certification assessments, including exams and evaluation tools

Track volunteer completion of coursework, certification milestones, and continuing education requirements

Communicate training progress and certification status to Volunteer Coordinators, SHIBA staff, and program leadership

Ensure training and certification processes support consistent, high-quality volunteer performance statewide

Collaborate closely with SHIBA staff, Volunteer Coordinators, and program leadership to align curriculum with program needs and operational realities

Support periodic updates to policy and reference manuals by ensuring training materials remain aligned with program documentation

Participate in professional development, peer learning, and training related to curriculum design, instructional methods, and adult education

Provide limited technical assistance to volunteer advisors and temporary staff during peak Medicare enrollment periods, as needed

Qualification

Curriculum DesignInstructional DevelopmentAdult Learning PrinciplesAuthoring ToolsMicrosoft Office SuiteVirtual Training DesignCommunity EngagementProject ManagementTeam Collaboration

Required

Six (6) years' full-time equivalent professional experience in instructional design and curriculum development for adult learners, including demonstrated proficiency in creating clear, engaging training content such as presentations, webinars, videos, visual aids, and e-modules

Basic skills in authoring tools, including Canva, Articulate 360, and Adobe Acrobat

Intermediate skill level with Microsoft Office Suite-Word, Power Point, Outlook

Basic Excel skill level

Experience effectively facilitating meetings or designing training for at least one virtual platform (e.g., Zoom, Teams, Skype)

Preferred

Demonstrated contributions to building a high-performing team of professional colleagues

Experience developing partnerships with diverse communities

Demonstrated experience managing projects, contracts and/or instructional design

Demonstrated experience working independently, prioritizing work, and meeting multiple conflicting deadlines, including by seeking guidance from leadership

Advanced-level skills utilizing Microsoft Word, PowerPoint

Intermediate Excel skill level