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Michigan Schools and Government Credit Union · 1 week ago

Real Estate Lending (Mortgage) Servicing Supervisor

Troy, MI

Full-time

Onsite

Mid, Senior Level

$62K/yr - $62K/yr

3+ years exp

Michigan Schools and Government Credit Union (MSGCU) is a leading financial institution in Michigan, dedicated to providing exceptional services to its members. The Real Estate Lending (Mortgage) Servicing Supervisor will manage daily operations of mortgage servicing, ensuring accurate loan maintenance and compliance with regulations while enhancing the member experience.

BankingConsultingCreditFinancial Services

Responsibilities

Supervises real estate servicing operations by managing daily workloads and supporting timely, accurate loan maintenance

Ensures financial objectives, strategic targets, and institutional growth goals are met in accordance with MSGCU’s policies, state and federal government regulations, and in alignment with our desired member experience

Leads the mortgage servicing & funding teams to deliver a high-quality member experience by ensuring accurate and timely processing, consistent service delivery, and prompt resolution of escalated questions or concerns

Directs work for team members by supervising daily activities, providing direction, and ensuring work aligns with organizational objectives and the desired member experience

Completes and oversees core mortgage servicing operations, including loan payments, payoff and release processing, loan boarding and funding, escrow and investor remittance, private mortgage insurance (PMI) servicing, 1098 tax inquiries, and verification requests to maintain accurate loan records, timely processing, and a positive member experience

Complies investor reporting and remittance activity to keep all custodial accounts, loan balances, and investor records in alignment

Maintains daily and monthly accuracy with Fannie Mae and other investors by ensuring funds, balances and payment activity reconcile across all systems

Uses judgement and data to make sound and timely decisions on loan amendment requests (loan recasts, PMI removal, escrow waivers, etc.) to maintain loan quality and a positive member experience

Ensures decisions align with loan policies, procedures, and regulations

Possesses and applies knowledge of regulatory requirements related to funding and loan servicing, insurance, tax, and escrow management to effectively serve members

Maintains familiarity with systems and applications to research inquiries

Holds self and others accountable for achieving key performance indicators (KPI) and meeting service level agreements on calls and service-ticket activity

Develops and leads monthly funding & servicing performance meetings to review productivity, performance results, audit findings, and escalated calls drives results, improves efficiency, and the member experience in processing

Identifies and recommends workflow improvements to enhance file quality, while ensuring updates or enhancements to servicing regulations, procedures, goals and objectives are communicated to leadership

Builds and retains an effective, high performing team that applies their diverse skills and perspectives to achieve defined individual and team objectives

Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results

Builds partnerships collaboratively with stakeholders to meet shared objectives

Supports regulatory compliance requirements by coordinating with all stakeholders

Proactively reviews regulatory, investor, and collateral-tracking requirements and updates funding and servicing processes as needed

Coordinates audit preparation and provides timely, accurate responses to requests

Effectively communicates using various forms of communication (written, verbal, presentation) and actively listens in order to accommodate the needs and abilities of different audiences

Gaining the confidence and trust of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values

Makes responsible choices and exemplifies courage by stepping up to address difficult issues

Models self-development by actively seeking new ways to grow and be challenged

Solicits feedback and uses self-reflection to gain productive insight into personal strengths and weaknesses

Applies feedback to personal development using both formal and informal development channels and rebounds from setbacks and adversity when facing difficult situation

Qualification

Mortgage servicing experienceSupervisory experienceRegulatory compliance knowledgeLoan processingData analysisTeam buildingEffective communicationProblem-solving

Required

Associates degree in Business Administration, Finance, or related field preferred

3 years of full-cycle mortgage servicing experience required; experience within a financial institution preferred

Supervisory experience preferred

Benefits

Generous health benefits

Vacation time

Retirement plan contributions

Discounts on loans and phone service

Medical, dental and vision on your first day!

3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)

12 paid holidays

Up to 120 hours of PTO your first year of service (pro-rated based on start date)

Company

Michigan Schools and Government Credit Union

For 70 years, our members have been reaching their financial goals using the resources they gain through their membership with Michigan Schools and Government Credit Union (MSGCU).

Founded in 1954

Clinton Township, Michigan, USA

201-500 employees