Brightpoint · 3 days ago
Business Analyst
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $56K/yr
2+ years expBrightpoint is a leader in the human services sector dedicated to advancing the well-being of children and families. The Business Analyst plays a vital role in enhancing program effectiveness through data-driven insights, focusing on evaluating data processes and translating operational needs into technology solutions.
Individual & Family Services
Responsibilities
Collaborates with program managers and leadership to identify business needs and improvement opportunities
Facilitates stakeholder meetings and documents business requirements for new initiatives
Partners with stakeholders to understand these business needs and translates them into functional requirements
Develops and documents business requirements for new system implementations and modifications
Assists in the design and implementation of new business processes, technology systems, and tools to enhance service delivery
Conducts interviews and process mapping sessions to understand business needs and develop new processes
Conducts workshops to identify current and future business processes and coordinates all logistical aspects of workshops, including scheduling sessions, preparing and sending invitations, managing participant registration, and ensuring smooth execution of events from planning through completion
Works closely with the technology staff to verify development of systems and processes function as per program requirements
Develops test cases and performs User Acceptance Testing (UAT) with end users
Provides post-implementation support and troubleshooting
Qualification
Required
Bachelor's degree in Business Administration, Social Services, Public Policy, or a related field required
Minimum of 2 years of experience in business analysis, data analysis, or a related role required, preferably in a nonprofit, social services, public sector, or mission-driven organization
Demonstrates strong analytical and problem-solving skills
Must have access to transit or other reliable transportation to execute the position's responsibilities
Preferred
Demonstrates proven experience in technologies and data visualization tools, such as Power BI, Power Apps, Power Automate, Excel, and SharePoint, preferred
Demonstrates strong knowledge of data governance and security best practices within Microsoft 365 preferred
Demonstrates strong familiarity with agile methodologies and project management experience preferred
Demonstrates familiarity with case management systems and participant management platforms preferred
Benefits
Medical/dental/vision insurance
3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure)
11 paid holidays
Supplemental insurance options
401(k) with match
Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF)
Company
Brightpoint
Brightpoint is a distinguished child and family service organization.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Shaver
President and Chief Executive Officer
Company data provided by crunchbase