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Centers Health Care · 1 week ago

Director of Patient Experience & Professional Presentation

Queens, NY

Full-time

Onsite

Director/Executive

$25/hr - $25/hr

Centers Health Care is seeking a Director of Patient Experience & Professional Presentation, a high-visibility leadership role responsible for setting the tone of excellence and professionalism throughout the patient journey. The successful candidate will oversee patient interactions and collaborate with teams to ensure a seamless and respectful patient experience.

Health CareRehabilitationTherapeuticsWellness

Growth Opportunities

Responsibilities

Serve as the primary ambassador of patient experience and first impressions

Maintain a consistently polished, professional, and brand-aligned appearance during all working hours

Ensure all patient interactions are conducted with warmth, composure, and confidence

Oversee front-of-house patient experience, including greeting, navigation, communication, and support

Collaborate with clinical and administrative teams to ensure seamless, respectful patient flow

Reinforce organizational standards related to professionalism, presentation, and patient service

Support upkeep of patient-facing environments to reflect cleanliness, order, and visual professionalism

Adherence to organizational grooming, attire, and appearance standards

Maintenance of a well-groomed, polished, and aesthetically professional appearance appropriate to a corporate healthcare setting

Demonstration of awareness that personal presentation contributes to patient trust and satisfaction

Consistency in appearance that aligns with the organization’s brand and service expectations

Qualification

Healthcare administrationPatient experienceInterpersonal skillsLeadership skillsSituational awarenessCommitment to excellenceEmotional intelligenceProfessional presentation