Fifth Third Bank ยท 1 day ago
Commercial Services Representative I (Various Shifts start Date 2/16)
Cincinnati, OH
Full-time
Onsite
Entry Level
2+ years expFifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Commercial Services Representative I to handle customer interactions and provide outstanding service while educating clients about various commercial products and services.
BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
Responsibilities
Handles customer interactions in a professional, courteous manner
Provides accurate information to the customer. Explains products and policies so the customer can understand
Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients
Directs Treasury Management product and service requests to the CSC Implementations Specialists
Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry
Assumes ownership on every customer interaction to answer the customer's question or solve the problem during the initial contact. When escalation is required to provide customer resolution, agent will accurately route customer to the appropriate department
Follows departmental policies and procedures, particularly in regards to customer confidentiality
Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers
Handles a significant number of customer interactions within the call center environment. The interactions will be received via phone or email
Continuously utilized computer systems for tracking, information gathering, and/or troubleshooting. All issues or requests are successfully tracked by creating a service request within the CRM application
Adheres to minimum call center standards for quality, schedule adherence, attendance, and performance goals
Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
Continually learning and developing knowledge of Bank products and services
Other duties as assigned
Qualification
Required
High school education or equivalent
Minimum two (2) years of previous customer service or commercial experience preferred
Must be able to perform data entry and basic computer skills
Knowledge of banking products and procedures helpful
Excellent customer service skills and the ability to articulate and explain information clearly
Excellent telephone communication skills are essential
Must be able, and willing to learn about Bank products and services
Good problem solving skills
Benefits
Comprehensive benefits
Differentiated compensation offerings
Company
Fifth Third Bank
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
10001+ employees
H1B Sponsorship
Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
B
Bryan Preston
Chief Financial Officer
Maria Holmes
VP, Senior Manager Corporate Sponsorship
Recent News
2025-12-30
Company data provided by crunchbase