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Everstory Partners · 1 day ago

Area Vice President - Eastern Michigan

Beverly Hills, MI

Full-time

Hybrid

Lead/Staff, Director/Executive

$150K/yr - $160K/yr

5+ years exp

Everstory Partners is dedicated to creating supportive spaces for individuals and families facing loss. The Area Vice President will develop and manage leaders, drive financial performance, and promote service excellence across multiple locations while ensuring operational goals are met.

ConsultingConsumerFunerals

Responsibilities

Develop and manage leaders with empathy to get the most out of direct reports through hiring, coaching, role modeling and effective performance management

Measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions to drive profitability and meet or exceed operational and sales goals

Promote service excellence by holding your teams accountable for implementing best-practices, establishing priorities, and providing support and guidance to successfully service our families, both at need and pre-need

Drive Area financial performance through sales and revenue growth and expense management to achieve net operating income (NOI) growth

Create and implement business plans to maintain high sales growth and high customer service satisfaction to achieve financial goals – budgeting, monitoring, and corrective action planning

Foster an employee culture of excellence across all area locations through Company training programs, employee meetings, staff development, performance management and communication

Recruit, hire, coach and manage performance of General Managers and their direct reports

Partner with Support Center departments re: marketing, pricing, performance analysis, etc. to launch initiatives and provide resources needed within your Area

Practice advanced planning skills: develop and guide management teams that resolve today’s business issues while focusing personal energy on tomorrow’s business needs

Collaborate with all necessary parties to ensure that infrastructure and capital equipment projects are well managed and on-time

Apply solid decision-making skills, industry knowledge and sound judgement to address issues with which General Managers need assistance

Act as the ultimate problem solver – be tenacious and resourceful – identify and solve problems – network solutions

Travel to properties on a regular basis to ensure our properties, equipment and service levels are maintained to provide a safe and positive work and visitor experience; make sure that locations conform to workplace health and safety requirements (safety meetings; incident reports; corrective plans, etc.)

Qualification

Sales managementOperations managementMulti-site managementBusiness acumenCustomer serviceCritical thinkingMicrosoft OfficeTeam leadershipCommunication skillsDetail oriented

Required

Bachelor's degree in business or related field preferred but not required

5-7 years of direct sales and operations management experience, preferably within the cemetery industry

Must possess a valid driver's license and access to a personal vehicle

Proven track record of achieving profitable sales growth and managing the dynamics of change

Proven track record of managing an effective sales team

Excellent oral and written communication skills

Ability to lead and develop teams

Effectively manages individuals and a variety of functional work areas with manage multiple departments (sales, maintenance, administrations, funeral homes) across multiple locations

Ability to establish and maintain trust with all stakeholders – customers, business partners, investors, and coworkers – will be key in this essential role

Ability to develop new and effective methods of handling location issues including internal and external customer complaints and issues

Excellent customer service skills

Critical thinking skills of solving operational challenges

Pro-active, understands urgency and priorities in getting tasks accomplished

Detail oriented with the ability to multi-task competing priorities

Proficiency in Microsoft Office Suite (Word, Excel) CRM, and P&L software

This position requires availability to work some holidays, evenings and weekends as needed