Milano Jewelry · 5 days ago
Client Experience and Social Content Coordinator
NYC Metro Area
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $55K/yr
1+ years expMilano Jewelry is a luxury jeweler committed to exceptional client experiences and modern digital storytelling. The Client Experience and Social Content Coordinator will deliver outstanding customer support, manage CRM, and create engaging social media content to enhance the brand's online presence and in-store interactions.
Luxury Goods & Jewelry
Responsibilities
Coordinate content calendar along with our agency partners to ensure alignment across all of Milano’s social media platforms
Create, schedule, and publish 3–5 organic social media posts per week, ensuring content is visually compelling, on-brand, and aligned with marketing priorities
Capture behind-the-scenes content, new product arrivals, showroom experiences, and client stories to support ongoing engagement
Monitor, respond to, and engage with followers, comments, and DMs to maintain a warm, luxury brand voice
Track engagement data and deliver weekly performance insights to optimize future content and strategy
Support influencer collaborations, UGC curation, and branded social campaigns
Conduct ongoing social listening to identify trends, competitive insights, and opportunities for real-time content
Deliver exceptional client service in person, via email, and through social channels, ensuring all interactions reflect Milano’s luxury standard
Assist with daily showroom operations including client check-ins, appointment coordination, and maintaining CRM updates
Support order fulfillment tasks such as preparing packaging, organizing shipment logistics, and ensuring timely communication with clients
Maintain showroom presentation standards including merchandising resets, signage updates, and product organization
Gather and synthesize client feedback to support improvements across service and digital engagement
Work closely with Marketing to align content with promotions, product launches, events, and storytelling themes
Coordinate with Sales and Operations to ensure social media content accurately reflects current inventory and brand priorities
Collaborate with the E-Commerce and Operations teams on initiatives that support digital traffic, client retention, and re-engagement
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, Design, or a related field required
1–3+ years of experience in social media, client engagement, retail operations, marketing, or related fields
Strong understanding of social media best practices, trends, analytics, and emerging digital platforms
Excellent interpersonal, written, and verbal communication skills
Comfortable interacting with clients with warmth, polish, and professionalism
Highly organized with strong attention to detail and follow-through
Preferred
Experience in luxury retail, fine jewelry, fashion, or beauty industry strongly preferred
Experience and skills in Canva/Figma, Zendesk/Gorgias/Hubspot, Capcut/Inshot strongly preferred
Photo/video capture skills and a strong visual eye are a plus
Company
Milano Jewelry
Milano is a Direct-to-Consumer retail jewelry chain with over 40 locations in the Caribbean, Mexico and Alaska.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase