Apply on Employer Site

Planet Home Lending, LLC · 1 week ago

Bilingual Customer Service Representative

Irving, TX

Full-time

Hybrid

New Grad, Entry Level

Planet Home Lending, LLC is recognized as a Top Mortgage Employer by National Mortgage Professional, seeking to build a team of innovative thinkers and financial experts. The Bilingual Customer Service Representative I will resolve borrower inquiries on current mortgage loans, ensuring high-quality service and effective communication in both English and a specified second language.

BankingFinanceFinancial Services

Comp. & Benefits

Hiring Manager

Alicia Mehrer

Responsibilities

Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments

Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits

Completes follow-up tasks to ensure customer satisfaction and resolution

Miscellaneous duties as assigned

Qualification

Bilingual communicationCustomer service skillsLoan servicing experienceMicrosoft Windows knowledgeProblem-solving abilityMulti-tasking abilityEffective time managementVerbal communicationWritten communication