Rockland Trust ยท 1 day ago
Teller Specialist I Medfield Branch
Medfield, MA, United States
Full-time
Onsite
Entry, Mid Level
$20/hr - $23/hr
2+ years expRockland Trust is a community-focused bank dedicated to strengthening neighborhoods. As a Teller Specialist, you will oversee day-to-day operations of the teller line, provide leadership to the team, and contribute to enhancing customer experiences through quality service and relationship building.
Payments
Responsibilities
Work in conjunction with the Branch Manager/Designee to oversee the day-to-day operation of the teller line, ensuring compliance and procedural requirements are met by the entire team
Provide leadership, conflict resolution, and process improvements to the teller line
Engage and develop the entire teller team in sales activities by leading and coaching team members on how to identify sales opportunities and refer customers to appropriate platforms
Train and onboard new tellers; objectively evaluate and document performance of tellers
Create and foster a cohesive team by promoting a positive work environment and maintaining a good working relationship with all bank personnel
Develop and utilize the skills and knowledge necessary for effective supervision of colleagues
Process all transactions, including deposits, withdrawals, transfers, cash checking, etc. in an accurate, efficient, and professional manner
Manage large amounts of branch cash, oversee vault management, and balance daily limits
Oversee teller outbound calling activities and make service calls as requested to assist in the onboarding of new customers
Utilize systems and reports to profile customers and provide leads to platform staff for additional products and services
Actively seek knowledge and understanding of products and services to assess and meet customer needs and to act as a resource to tellers
Act as a leader in demonstrating self-service channels to customers, including ATM, Online Banking, and Mobile Banking
Conduct monthly reports (Quality Assurance, Cash Audit, Teller Error, etc.) to ensure that branch operations are sound
Understand and adhere to all security, compliance, and retail banking policies and procedures; ensure tellers adhere to the policies and procedures within established guidelines and authority
Assume responsibility for additional reporting duties and responsibilities as required
Takes initiative in providing support for other departments in the bank and answers interoffice inquiries in an efficient and courteous manner
Qualification
Required
High school diploma or equivalent
Strong verbal and written communication skills
Sales-oriented personality, with a positive approach to interactions with customers and team members
Excellent organization, interpersonal, and communication skills
Ability to balance multiple priorities and work in a team environment
Ability to display and maintain a professional appearance
Ability to work within normal office requirements, with long periods of standing and continuous customer support
Ability to lift and carry up to 50 pounds
Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate
Ability to successfully complete our training program
Preferred
Two to four years of teller experience preferred
Benefits
Health Insurance
Dental Insurance
Vision and Pet Insurance
401K retirement plan
Long Term Disability & Life Insurance
Child Care Reimbursement
Tuition Assistance for graduate and undergraduate programs
An award winning wellness program
Company
Rockland Trust
Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
1001-5000 employees
H1B Sponsorship
Rockland Trust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (1)
2022 (3)
2021 (2)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-05-23IPO
Leadership Team
Jeffrey Tengel
Chief Executive Officer
Edward Jankowski
Chief Technology and Operations Officer
Recent News
2025-11-07
2025-10-28
Morningstar.com
2025-09-19
Company data provided by crunchbase