Home Equity Production Services Specialist jobs in United States
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Citizens · 2 weeks ago

Home Equity Production Services Specialist

positionOne Citizens Bank Way, Johnston, RI, 02919, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Citizens is a financial institution committed to providing world-class service. The Home Equity Production Services Specialist is responsible for assisting customers with Home Equity Line of Credit applications and ensuring compliance with regulatory guidelines throughout the loan process.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Accurately and professionally respond to all inquiries regarding Home Equity Line of Credit application from the time of data entry to the loan closing process
Make outbound calls and respond to inbound calls from customers and branch colleagues to schedule closings
Review and effectively, completely, and accurately communicate the details of the transaction to ensure that there are no surprises
Adhere to regulatory and bank guidelines
Meet department productivity and quality standards

Qualification

Data entry system navigationLoan guidelinesRegulatory requirementsEmpowerComputer skillsTelephone etiquetteDependableFlexibleVerbal communicationWritten communication skillsInterpersonal skillsTeam playerWork fast-paced

Required

Requires ability to navigate a data entry system or other relevant applications
Knowledge of policies and procedures relating to Home Equity products
Strong computer skills
Excellent verbal and written communication skills, telephone etiquette and friendly attitude
Effective interpersonal skills, must be a team player
Ability to work in a fast-paced environment
Dependable and willing to be flexible with work schedule, including working overtime as needed
Understanding of regulatory requirements

Preferred

Retail branch experience preferred
Call center experience preferred

Company

Citizens

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At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
dateFounded in 1828
location
Providence, Rhode Island, USA
people-size10001+ employees
web-link
https://www.citizensbank.com/

Funding

Current Stage
Public Company
Total Funding
$2B
2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO

Leadership Team

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Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
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Steve Kozek
Head of Commercial Excellence, Senior Vice President
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