Apply on Employer Site

Concentrix · 1 month ago

Customer Service / Tech Support Rep – Financial (Remote)

United States

Full-time

Remote

Entry Level

$15/hr - $15/hr

1+ years exp

Concentrix is a forward-thinking global organization that emphasizes a people-first culture. The Customer Service / Tech Support Rep – Financial will provide remote customer support, resolve technical issues, and enhance customer experiences for clients' products and services.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

No H1B

Responsibilities

Provide inbound customer support using a call flow guide

Resolve technical issues related to hardware, software, and client products

Track, document, and retrieve information in databases

Be an amazing problem-solver

Offer additional products and/or services

Deliver expert customer experiences…with a smile

Qualification

Customer service experienceTechnical support experienceComputer navigation skillsProblem-solving skillsMulti-tasking proficiencyEagerness to learnBuilding customer relationships

Required

Strong focus on building customer relationships

1+ year of customer service experience

Open availability

A high school diploma or GED

A quiet, distraction-free environment to work from in your home

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Strong problem-solving skills with the ability to ask probing questions to come to a resolution

Strong computer navigation skills and PC knowledge

A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)

High Speed internet (no wireless/hotspots or satellite) and a smartphone

Must reside in the United States and have a valid U.S. address for residence

Preferred

Technical support experience preferred

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Paid training and performance-based incentives

Lucrative employee referral bonus opportunities

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Work-from-home convenience

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more