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WM · 4 days ago

Billing Supervisor

1 GRIFFIN RD N FL 4, WINDSOR, CT, 06095, US

Full-time

Hybrid

Mid Level

$66K/yr - $80K/yr

4+ years exp

WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Billing Supervisor to manage the daily operations of a team of billers. The role involves developing and maintaining processes to improve the overall Billing Department, supervising team performance, and resolving escalated billing issues.

EnergyEnvironmental EngineeringRecyclingSustainabilityWaste Management

Responsibilities

Provides day-to-day supervision and technical assistance to team and supports programs that drive team performance toward departmental and organizational goals

Organizes and schedules all necessary resources required to accomplish activities

Oversees personnel needs of the department including coaching, training, and evaluating employee performance. Provides input into termination, compensation, and promotion decisions

Hires and provides training for new and/or less experienced staff

Monitors and evaluates team performance. Reviews and evaluates work to ensure accuracy, completeness and timeliness and ensures quality control in adherence to policies and procedures

Collaborates cross departmentally to gather information and resolve escalated billing issues

Responds to billing-related customer complaints in a professional and timely manner

Direct supervision of 4+ full-time employees

Qualification

Billing processesMicrosoft ExcelTeam managementCustomer serviceProblem-solvingCommunication skillsOrganizational skillsTime managementDetail-oriented

Required

Education: Associate degree (accredited) in Accounting, Business or Related Field; or in lieu of degree, High School Diploma or GED (accredited) and two (4) years of relevant work experience

Clear and effective written and verbal communication and strong interpersonal skills

Strong organizational and time management skills; must be able to handle multiple tasks simultaneously

Ability to prioritize based on department and company standards

Detail orientated and excellent problem-solving skills

Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)

Excellent customer service skills are required