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ICBD · 1 day ago

Shareholder Services Vice President of Operations

Fort Lauderdale, FL

Full-time

Onsite

Director/Executive

10+ years exp

ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. They are seeking an accomplished Vice President of Operations to lead day-to-day execution, streamline systems, and manage high-impact projects across a dynamic portfolio of businesses and personal assets.

AccountingConsultingHuman ResourcesInformation TechnologyMarketing

Responsibilities

Provide overall leadership and direction for the daily operations of the family office, ensuring systems, processes, and teams are organized for maximum efficiency and accountability

Manage, mentor, and develop a diverse team of professionals and asset program managers, fostering a collaborative, service-oriented culture

Implement and refine workflow systems, task management tools, and performance tracking to ensure projects and responsibilities are completed accurately and on schedule

Establish and maintain organizational protocols that enhance communication, decision-making, and operational clarity across the office and residences

Anticipate needs, resolve issues proactively, and adapt priorities in response to changing demands

Oversee planning, coordination, and execution of a wide range of projects — from property improvements and family initiatives to internal process development

Develop project timelines, delegate tasks, and monitor progress, ensuring deadlines and quality standards are met

Coordinate with senior management, team leaders, and external providers to ensure smooth project delivery

Manage competing priorities while maintaining structured organization and clear communication channels

Direct day-to-day partnership with the family office team and asset program managers, ensuring alignment of roles, responsibilities, performance standards, and communication

Provide guidance, structure, and regular feedback to ensure consistent, high-quality outcomes

Oversee hiring, onboarding, and training processes for new employees and vendors partnering closely with Talent Acquisition and Human Resources

Maintain team morale, stability, and professionalism, particularly in fast-moving or high-pressure situations

Ensure that internal reporting, records, and documentation are accurate, organized, and accessible

Coordinate with financial and legal advisors on operational matters when required

Serve as the central point of contact for President, Chief Financial Officer, asset program leaders and staff for all operational needs, maintaining smooth communication and information flow

Provide clear, concise and consistent operational updates to the President and Chief of Staff

Qualification

Operations ManagementProject ManagementTeam LeadershipTask Management SystemsEmotional IntelligenceCommunication SkillsInterpersonal SkillsDecision Making

Required

Bachelor's degree in Business Administration, Management, Hospitality, or related field; advanced degree preferred

10+ years of progressive leadership experience in operations, personnel management, or project administration — ideally within a family office, private household, or entrepreneurial environment

Proven success managing teams, workflows, and multiple concurrent projects in a dynamic setting

Exceptional organizational, communication, and interpersonal skills

Demonstrated ability to prioritize, make balanced decisions, and maintain composure under pressure

High emotional intelligence, discretion, and sound judgment

Strong proficiency with productivity and task-management systems