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Western Municipal Water District · 5 days ago

Engineering Technician I/II

Riverside, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Western Municipal Water District is committed to integrating efficient business processes and developing a leading-edge workforce. They are seeking a highly motivated individual to perform technical engineering duties related to development services, customer assistance, and document administration, with responsibilities including plan review and field inspections.

Natural ResourcesWaste ManagementWater

Responsibilities

Reviews documents to ensure accurate and complete information, examines supporting documentation to establish proper authorization and conformance with Western Water policies, agreements, contracts, and state and federal requirements

Processes applications for new services, relocations, and similar functions. Incumbents can expect to provide cost estimates for water, recycled water, and sewer services, while collecting necessary deposits

Monitors Western Water services to ensure compliance with industry standards

Performs a variety of technical work related to contract administration and document routing

Defines customer service segments being served and establishes processes to obtain feedback to improve performance

Conducts phone calls, composes correspondence, and participates in meetings with developers, contractors, and customers

Utilize software to identify and locate water and sewer utilities

Adhere to office procedures including record management policies and procedures, ensuring compliance with Western Water's record retention policy

The incumbent, while exercising his/her authority, shall abide by and promote Western Water's values and beliefs and adhere to the established ethics policy

Interprets plans, documents, and specifications to make recommendations

Recommends and implements changes in systems and procedures

Train staff in software and understanding Western Water's structure/processes

Prepare a variety of routine to complex statements, reports, and analyses

Qualification

Plan reviewWater Distribution certificationWater Treatment certificationTechnical document administrationCustomer service skillsMath reasoningSoftware proficiencyCommunication skillsProblem-solving skills

Required

Equivalent to High School Diploma supplemented by college-level course work in business administration, public administration, or related field

Minimum of two (2) years of progressive administrative and customer service related responsibilities, preferably in a public sector environment serving the needs of developers seeking water and sewer services

Associate degree or higher education in a related field may substitute for one (1) year of experience

Four (4) years of progressive responsibilities as Engineering Technician I or equivalent

CA Class C Driver's License

Water Distribution Grade 1 or higher certification

Water Treatment Grade 1 or higher certification

Interpret and apply pertinent local, State and Federal laws, rules and regulations

Adherence to Western Water personnel rules, policies and labor contract provisions with the ability to exercise sound independent judgment within general policy guidelines

Analyze and solve complex problems

Proper English usage, punctuation, grammar and spelling

Provide transparent, high quality and fiscally responsible services, while meeting the needs of Western Water and its customers

Perform highly detailed work under changing, intensive deadlines on multiple concurrent tasks

Use math and mathematical reasoning

Utilize exceptional customer service and communication skills both verbally and in writing, with the ability to cultivate professional business partnerships and inspire team collaboration

Think creatively and seek alternative solutions in order to produce results that benefit Western Water, its internal and external customers, while clearly articulating options to management and policy makers

Use modern office equipment including computer software applications related to the field of work

Define and explain key processes and business requirements within the department

Make effective and engaging oral presentations clearly, logically and persuasively

Uses sound business judgment in applying advanced principles, methods, and techniques

Utilize successful leadership skills with the ability to inspire and influence with a high level of energy, enthusiasm, and creativity coupled with a positive attitude

Highly motivated professional who is a self-starter, resourceful and able to work independently with minimum supervision