Macy's · 1 day ago
At Your Service Center Associate, South Shore Plaza - Full Time
250 Granite Street, Braintree, MA, 02184, US
Full-time
Onsite
New Grad, Entry LevelMacy's is more than just a store; it has been part of memorable moments for over 160 years. The At Your Service Center Associate will provide a great customer experience during service activities, including processing transactions and assisting with customer needs.
Consumer GoodsFashionRetail
Responsibilities
Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience
Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer
Offer options and solutions to customers to complete the sale
Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement
Assist customers in all aspects of the total store experience, including customers using devices to shop and compare
Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure collection area is organized so the customer pick-up experience is friction-free
Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. Conduct customer pick-up including retrieving the orders from our back-of-house storage and delivering them curbside to the customer
Demonstrate knowledge of store products and services to drive sales and minimize returns
Sell gift cards and work to resolve customers’ Macy’s card issues, as needed
Follow store’s audit policies and procedures
Adhere to Asset Protection and inventory control and compliance procedures and follow shortage programs and procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Qualification
Required
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
You can handle electronic devices with no problem
Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English
Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
Comfortable communicating with customers virtually, via phone, and in person
Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
Utilize point of sale technology and applications to help in selling and fulfilling customer orders
Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
Partnership with the total team to drive sales and deliver the customer experience
Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
Frequent use of computers and handheld electronic equipment
Reaching, including above eye level, crouching, kneeling, stooping and color vision
This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders
Lifting and moving items weighing up to 30 lbs
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
Founded in 1858
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications
Michael Krans
VP of media network
Recent News
2026-01-03
Home Textiles Today
2025-12-31
2025-12-19
Company data provided by crunchbase