Inside Client Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Cengage Group · 3 months ago

Inside Client Success Manager

positionFlorida, USA
timeFull-time
remoteOnsite
seniorityMid Level
money$58K/yr - $93K/yr

Cengage Group is a global education technology company dedicated to helping students discover the power and joy of learning. The Inside Client Success Manager will handle assigned accounts, build relationships with customers, and develop strategies to achieve their objectives, while ensuring successful integration of products and managing client renewals.

E-LearningEdTechHigher EducationTraining
check
Culture & Values
check
H1B Sponsor Likelynote

Responsibilities

Handle the assigned accounts to consistently perform at or above quota
Build relationships with new customers, including management and executive collaborators, and understand their objectives
Develop a strategy and plan for achieving customer objectives from a consultative approach
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Consistently collaborate with clients to ensure continuous successful integration of Infosec’s products and enhance added benefits over the duration of the subscription
Undertake scheduled business appraisals with customers to verify delight, address technical obstacles, and boost product uptake
Maintain outstanding administration of your accounts
Stay current on company and industry product knowledge
Responsible for client renewals and incremental growth goals through cross-sell, add-on, and upgrade sales to existing customers
Manage pipeline to deliver results against monthly, quarterly, and yearly forecast objectives and track sales activities in Salesforce.com and Gainsight
Embody the Cengage Credo by demonstrating our ethos
Perform other duties as needed to achieve Infosec goals

Qualification

Customer relationship managementSalesforce.comGainsightNegotiation skillsProject managementListening skillsCommunication skillsCritical thinkingProblem-solvingSelf-motivation

Required

Ability to build rapport through phone calls, email, and video conferencing
Demonstrated ability to communicate, present, and influence credibly and effectively
Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization
Excellent listening and negotiation skills; critical thinking and problem-solving skills
Confident self-starter, highly motivated, and able to excel in a high-performance setting
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks

Company

Cengage Group

twittertwittertwitter
Glassdoor4.0
company-logo
Cengage Group is an EdTech company that provides secondary and higher education to learners at an affordable price.
dateFounded in 1903
location
Boston, Massachusetts, USA
people-size5001-10000 employees
web-link
https://www.cengagegroup.com/

H1B Sponsorship

Cengage Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (6)
2023 (21)
2022 (19)
2021 (16)
2020 (56)

Funding

Current Stage
Late Stage
Total Funding
$500M
2023-06-02Private Equity· $500M

Leadership Team

leader-logo
Darren Person
EVP, Chief Digital Officer (CDO)
linkedin

Recent News

Business Wire
Cengage Work Expands AI and Cybersecurity Training Reach Through LinkedIn Learning
2025-10-31
Business Wire
Cengage Launches MindTap for Introduction to Artificial Intelligence: A Business Perspective to Equip Students with AI Literacy
2025-10-23
Benzinga.com
Nearly Half Of College Students Say They Are Unprepared For The Workforce. Most Say They Lack Job-Specific Skills
2025-09-24
Company data provided by crunchbase