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USAA · 3 days ago

Manager, Learning & Development (Instructional Design Manager)

San Antonio Home Office II/III

Full-time

Onsite

Mid, Senior Level

$94K/yr - $179K/yr

6+ years exp

USAA is a financial services company dedicated to empowering its members to achieve financial security. The Manager, Learning & Development (Instructional Design Manager) will oversee a team to assess learning needs and implement effective learning solutions that drive business results.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Ensures the most effective instructional delivery and measurement techniques are applied and the performance objectives are met

Ensures effective facilitation of learning discussions, learning activities, coaching and small group interactions

Leads and teaches employees in multiple learning environments

Diagnoses learner performance problems, resolves underlying causes and provides recommendations to improve performance

Evaluates, leads, and coaches teams by providing feedback that leads to sound business results

Plans, coordinates, monitors and controls Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources

Accomplishes the objectives of the Learning project according to specification, on time and within budget

Ensures the collection of data on learning program efficiency

Collaborates with Instructional Develop on the analysis and evaluation of learning solutions

Finds opportunities and facilitates detailed continuous improvement plans of process and program improvements

Builds and is responsible for a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities

Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures

Qualification

Instructional designLearning Management SystemsTeam leadershipProject managementMicrosoft OfficeCurriculum designAdult learning principlesELearning developmentAI toolsCommunication skillsCollaboration skills

Required

Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

6 years of progressive operational experience to include training design, development, facilitation and/or deployment

2 years of direct team lead, supervisory or management experience

Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint)

Demonstrated ability to clearly communicate complex ideas and concepts to others

Experience designing or collaborating custom learning/training programs and/or solutions

Command of basic curriculum design and adult learning principles

Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics

Experience and knowledge of implementing aspects of evaluation models for resolving training efficiency (i.e., Kirkpatrick Model)

Preferred

Minimum 5 years of experience in instructional design, demonstrating application of adult learning theories and instructional design models (e.g., ADDIE, Mayer's Principles of Multimedia Learning, Bloom's Taxonomy, Kirkpatrick's Four Levels of Evaluation, Knowles Adult Learning Theory, Merrill's Principles of Instruction, Gagne's Nine Events of Instruction)

Minimum 5 years of experience designing and developing eLearning using tools such as Articulate Storyline, Adobe Captivate, Zenarate, and Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc.)

Minimum 5 years of experience working with Learning Management Systems (Workday Learning, SumTotal, CSOD), SCORM standards, and accessibility best practices

Expertise in technical and structured writing methodologies (Information Mapping) to support clarity and consistency in learning content

Proven ability to lead and coach instructional designers in both instructional design and technical execution

Practical experience applying project management principles to learning initiatives, including scoping, scheduling, resource management, and driving timely project completion

Strong collaboration and communication skills, with the ability to influence stakeholders and translate business needs into effective learning solutions

Experience leveraging and adopting AI tools and technologies to enhance instructional design workflows and learning experiences

US military experience through military service or a military spouse/domestic partner