Sedgwick · 1 day ago
Concierge/Performance Associate
United States
Full-time
Remote
Entry Level
$16/hr - $16/hr
1+ years expSedgwick is a leading claims management services company, dedicated to assisting customers facing unexpected challenges. The Concierge/Performance Associate will support Property Repair Solutions customers by addressing their questions and concerns, ensuring that their expectations are met throughout the process.
BankingInsuranceRisk Management
Responsibilities
Receives, reviews and dispatches new jobs to contractors based on job type and location
Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations
Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed
Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels
Attendance during scheduled work hours is required
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
High school diploma or GED required
One (1) year of experience in construction management, restoration and/or insurance claims and customer service required
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Good problem resolution skills
Good judgment and sound decision making skills
Ability to build a consensus among various parties
Strong relationship building skills
Excellent organizational skills, accuracy, and attention to detail
Initiative and ability to multi-task
Above average speed and accuracy key stroke skills
High level of professionalism
Ability to work under pressure in a fast paced environment and maintain a positive demeanor
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Attendance during scheduled work hours is required
Preferred
Chronicle software experience preferred
Bi-lingual English/Spanish a plus
Benefits
Medical
Dental
Vision
401k and matching
PTO
Disability and life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase