The Evans Network of Companies · 1 day ago
Manager of Strategic Accounts (3PL / Freight Brokerage)
Lakeland, FL
Full-time
Onsite
Senior Level
$100K/yr - $115K/yr
5+ years expThe Evans Network of Companies is seeking a Manager of Strategic Accounts to lead their account management team at New Age Logistics. This role focuses on driving growth, strengthening client relationships, and ensuring customer satisfaction across high-value accounts through strategic leadership and operational excellence.
LogisticsTransportation
Responsibilities
Lead, mentor, and inspire a team of Account Managers to achieve revenue, growth, and retention goals
Develop and implement best-in-class practices for client engagement, performance tracking, and account planning
Serve as the primary contact for enterprise-level clients and C-suite relationships
Oversee strategic account plans, ensuring long-term success and profitability for each client
Partner with the President of New Age Logistics and other leaders to drive strategic initiatives and operational improvements
Analyze account profitability, develop account-specific growth strategies, and drive renewal and expansion opportunities
Lead Quarterly Business Reviews (QBRs) and present key insights to both clients and internal executives
Drive cross-functional collaboration to ensure seamless service delivery and customer satisfaction
Champion innovation by identifying emerging market opportunities and developing strategies to stay ahead of the competition
Conduct regular team meetings to review pipeline performance, client satisfaction, and strategic initiatives
Foster multi-level client relationships, including engagement with executive leadership (C-suite)
Proactively assess customer business needs and lead cross-functional initiatives to enhance value delivery
Partner with Sales and Operations to identify and pursue new strategic customers and markets
Shape internal projects that improve efficiency, scalability, and the overall client experience
Act as a liaison between internal stakeholders and external clients to resolve complex issues and support strategic decision-making
Develop and maintain KPIs for strategic accounts and team performance
Prepare and present monthly, quarterly, and annual forecasts and performance reports to executive leadership
Utilize data-driven insights to inform decision-making and continuously improve account management processes
Qualification
Required
High school diploma or equivalent
5+ years of 3PL sales and operations experience
2+ years in a leadership or mentoring capacity
Proven experience in leading account management teams and overseeing strategic client portfolios
Proficiency in Microsoft Office Suite, with advanced Excel and data analysis skills
CRM proficiency (Salesforce, HubSpot, or equivalent)
Exceptional leadership and interpersonal communication skills
Strong analytical and problem-solving abilities
Ability to influence and drive alignment across departments
Proven success in developing scalable client engagement strategies
Ability to manage multiple priorities under pressure and within tight deadlines
High emotional intelligence and executive presence
Strong presentation and reporting capabilities
Travel is required based on operational and customer needs
Preferred
Bachelor's degree in Business, Supply Chain, or related field
PMP Certification
Six Sigma
8+ years of experience managing national or enterprise-level accounts
Experience in change management and implementing cross-functional initiatives
Full truckload (FTL) expertise
Bilingual, English/Spanish
Benefits
Individual Coverage Health Reimbursement Arrangement (ICHRA)
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
Company
The Evans Network of Companies
The Evans Network of Companies is a provider of intermodal, flatbed, brokerage, dry van and other trucking services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-02-09Acquired
Leadership Team
Joel Tejada
Managing Partner
Recent News
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