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Houston Methodist · 1 day ago

Telecom Operator

Baytown, TX

Full-time

Onsite

Entry Level

1+ years exp

Houston Methodist is a healthcare organization seeking a Telecommunication Operator to manage the switchboard and paging system. The role involves relaying calls, assisting patients and staff, and monitoring alarm systems, especially during emergencies.

Health CareMedical

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Communicates pertinent information to co-workers to ensure proper handling and processing of calls when away from operator position

Responds positively and professionally to all calls and requests for information and assistance from patients, family members, physicians and others

Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results and organizational results

Responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice

Responds quickly and accurately to disaster and emergency situations according to department protocol

Announces emergencies through the overhead paging systems and facilitates communication during emergencies and disaster plans as appropriate

Effectively utilizes telecommunications hardware and software including problem or failure diagnosis techniques

Stays up to date on organizational changes including policies and important initiatives

Meets department metrics (abandonment rates, productivity/activities per hour, etc)

Utilizes department resources wisely and efficiently. Informs management when normal wear requires replacement

Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time effectively between heavy workloads efficiently and helps other team members

Seeks opportunities to expand learning beyond baseline competencies with a focus on continual improvement. Generates and communicates new ideas and suggestions that will improve quality or service

Qualification

Telecommunications equipment knowledgeCustomer service experienceHealthcare experienceProblem resolution skillsWindows-based software knowledgeEnglish proficiencyInterpersonal skills

Required

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

One year customer service experience

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Ability to understand telecommunications equipment and services including call processing, paging and audio monitoring systems

Knowledge of personal computer functions and Windows-based software

Ability to understand and resolve problems and defuse situations with empathy and compassion

Excellent telephone customer service and professional interpersonal skills

Preferred

Dispatching experience

Healthcare experience

Company

Houston Methodist

Glassdoor4.3

Houston Methodist is one of the nation’s leading health systems and academic medical centers.

Founded in 1919

Houston, Texas, USA

10001+ employees

http://www.houstonmethodist.org/

H1B Sponsorship

Houston Methodist has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (11)

2023 (14)

2022 (12)

2021 (10)

2020 (10)