Element Fleet Management · 2 days ago
Client Relationship Manager - Last Mile Rental
United States
Full-time
Remote
Mid Level
$102K/yr - $140K/yr
3+ years expElement Fleet Management is redefining the fleet management industry with a people-first approach. They are seeking a Client Relationship Manager to build and maintain positive client relationships, support operational success, and educate clients on program offerings.
ConsultingFleet ManagementRisk Management
No H1B
Responsibilities
Build positive client relationships within Element Last Mile Rental
Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions and managing processes to optimize fleet productivity
Proactively consult on Field Associate needs, including assistance with T&R requests and prerequisite completion tracking
Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions
Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction
Partner with and provide feedback to operational teams on client satisfaction and identified areas of improvement
Utilize tools to effectively communicate with an assigned territory through multiple communication channels
Partner with the Automation team to identify and create system integrations that improve response time and tracking of opportunities for improvement
Partner with Growth Initiative teams to develop and implement account growth strategies to meet objectives
Educate and train customers and Field Associates on product offerings, available technologies, and resources
Qualification
Required
BS or BA in business or related field required
3–5 years of relevant customer service or client account management experience
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future
Must have a minimum of intermediate-level proficiency with Excel and other Microsoft applications
Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment
Strong critical thinking skills to offer creative solutions to meet client needs
Preferred
Demonstrated broad business perspective with proven strategic analytical skills
Demonstrated ability to successfully present to customers and senior management
Ability to effectively interact at all levels of an organization
Highly detailed and customer-focused working style
Ability to travel upon request
Benefits
A culture of innovation, empowerment, decision-making, and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Company
Element Fleet Management
Element Fleet Management is a fleet management company that provides world-class management services and financing for commercial vehicle.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.62BKey Investors
International Finance Corporation
2025-11-19Post Ipo Debt· $500M
2025-05-08Post Ipo Debt· $100M
2025-03-20Post Ipo Debt· $650M
Leadership Team
Laura Dottori
President and Chief Executive Officer
Heath Valkenburg
EVP and Chief Financial Officer
Recent News
Private Capital Journal
2025-12-04
Company data provided by crunchbase