AAA Club Alliance · 1 day ago
Advisor I, Car Care Customer Service & Sales
Southington, CT
Full-time
Onsite
Entry Level
$23.70/hr - $26.30/hr
3+ years expAAA Club Alliance is seeking a customer-centric individual for the Advisor I, Car Care Customer Service & Sales role. In this position, you will coordinate vehicle service needs for customers, ensuring their satisfaction while working closely with technicians in a fast-paced environment.
Consumer Services
Responsibilities
Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner
Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs
Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs
Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards
Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer
Qualification
Required
High School Diploma or equivalent
Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record
Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians
Valid Driver's License
Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position
Authorized to work in the USA
Preferred
ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
Benefits
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE! Check out our Benefits Page for more information
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase