Levelpath · 6 days ago
Senior Customer Engagement Specialist (New York City)
New York City
Full-time
Onsite
Mid, Senior Level
$120K/yr - $150K/yr
6+ years expLevelpath is a fast-growing startup on a mission to revolutionize the modern procurement software industry. They are seeking a Senior Customer Engagement Specialist to lead and develop a team of Customer Engagement Specialists while improving customer engagement operations and ensuring exceptional experiences for customers.
Artificial Intelligence (AI)ProcurementProductivity ToolsSaaS
Responsibilities
Lead, coach, and develop a team of Customer Engagement Specialists through regular mentorship, 1:1s, and performance guidance
Set clear goals, priorities, and best practices to drive consistency and accountability across customer operations
Take ownership of customer accounts by executing on expansion plans, engaging with the customer in weekly meetings, and conducting providing a world class customer experience
Oversee day-to-day customer engagement, ensuring high-quality support across tickets, user guidance, documentation, and issue escalation
Build and maintain deep expertise in the Levelpath platform, enabling the team to serve as trusted product experts
Design, implement, and optimize scalable processes, workflows, and playbooks to improve operational efficiency
Define and track key metrics to measure team performance, customer health, and engagement effectiveness
Partner with Product and Engineering to share customer insights, report issues, and advocate for customer needs
Identify friction points across the customer journey and ensure customers have the support and resources needed to fully adopt Levelpath
Qualification
Required
6–8+ years in customer-facing roles within B2B SaaS
2+ years of team leadership or mentorship experience (formal or informal)
Proven success operating in fast-paced, high-growth environments
Strong problem-solving and decision-making skills - comfortable with ambiguity
Excellent communication skills and confidence engaging with cross-functional stakeholders
Experience building and optimizing processes, playbooks, and operational frameworks
High empathy, strong customer intuition, and a sense of urgency when issues arise
Comfort managing multiple workstreams and prioritizing effectively
BA or BS degree
Willingness to travel to customers as needed
Benefits
100% Medical, dental, and vision insurance
Flexible PTO, Parental Leave, Sick Leave
Competitive compensation and equity package
401k
Commuter benefits
In-office snacks and Friday team lunches
Team-driven happy hours and celebrations
Company
Levelpath
Levelpath is an AI-native procurement platform that streamlines procurement operations through intelligent automation.
51-200 employees
H1B Sponsorship
Levelpath has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$99.5MKey Investors
Battery VenturesRedpointBenchmark
2025-06-30Series B· $55M
2023-09-18Series A· $30M
2023-09-18Seed· $14.5M
Leadership Team
Alex Yakubovich
Co-Founder & CEO
Stan Garber
Co-Founder & President
Recent News
MenloVentures
2025-12-30
Company data provided by crunchbase