NetImpact Strategies Inc. · 1 month ago
IT Service Desk Specialist II
US-TX-Fort Sam Houston
Full-time
Onsite
Mid Level
4+ years expNetImpact Strategies Inc. is seeking to hire an IT Service Desk Specialist to support a Federal agency. This role involves providing technical support to end users for hardware, software, and systems issues, while also managing on-site maintenance and contributing to a knowledge management system.
Information Technology & Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical support to end users through phone, email, or chat for hardware, software, and systems issues and support for call overflow during peak time or reduced staff
Troubleshoot and resolve hardware and software issues, escalating complex problems as necessary and Act as the escalation path to resolve moderate to highly complex technical issues
Utilize Microsoft and management tools to resolve support requests, including installing and troubleshooting Microsoft OS and office automation software
Provide on-site maintenance for government-owned equipment, including desktops, laptops, and mobile devices, and manage LAN-connected device repairs and modifications
Configure and troubleshoot peripherals, including printers, monitors, scanners, and address hardware, software, systems, and peripheral issues both remotely and on-site
Document all stages of support, including problem identification, resolution, and final disposition in the ticketing system
Install, configure, and troubleshoot common network protocols to include Transmission Control Protocol (TCP)/Internet Protocol (IP) and wireless protocols
Resolve issues with automation hardware, software, systems, and peripherals on-site, at the support center, or remotely
Ensure systems are fully operational after repairs, testing both standalone and network-connected configurations and Perform hardware and software updates, ensuring systems are fully operational after repairs
Contribute to the development and maintenance of a knowledge management system to enhance support efficiency
Qualification
Required
A minimum of four (4) years of progressive experience in IT service desk or related technical support roles
Bachelor's degree and/or equivalency
Candidates must be eligible for a Secret Clearance
IAT II certification [(CCNA-Security), GICSP, GSEC, Security+ CE, SSCP)] as per DoD 8570.01-M requirements
CE: Associate (professional preferred) level certification
Ability to work 100% onsite in San Antonio, TX. May require occasional travel
Preferred
Experience supporting federal customers in a service desk or IT support capacity
Familiarity with Microsoft operating systems, office automation tools, and network troubleshooting
Previous Federal Consulting Experience
Benefits
Comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
401(k) Plan – Immediately vested employer contributions; no matching required
Generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
Pet Insurance (because our little critters are part of our families, too!)
Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!
Company
NetImpact Strategies Inc.
NetImpact has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Wilson
Chief Operating Officer
Chad Sheridan
Chief Innovation Officer
Recent News
2025-02-16
2025-02-16
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