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Bradford Health Services · 2 days ago

Patient Financial Services Representative

Louisville, TN

Part-time

Onsite

New Grad, Entry Level

Bradford Health Services is committed to providing exceptional care to patients while fostering a supportive workplace for employees. The Patient Financial Services Representative plays a critical role in managing patient accounts, assisting with billing inquiries, and facilitating payment processes to support the financial health of the organization.

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Responsibilities

Respond promptly and professionally to patient inquiries regarding billing statements, insurance coverage, and payment options

Verify patient insurance information and eligibility to ensure accurate billing and reimbursement

Assist patients in setting up payment plans and provide guidance on financial assistance programs when applicable

Collaborate with internal departments such as billing, coding, and collections to resolve account discrepancies and ensure accurate account status

Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations

Qualification

Medical billing knowledgeEHR systems experienceCommunication skillsFinancial services experienceHealthcare regulations knowledgeComputer proficiencyBilingual abilitiesMedical billing certificationEmpathyPatienceProblem-solving skillsAttention to detail

Required

High school diploma or equivalent required

Previous experience in a customer service or financial services role, preferably within a healthcare setting

Basic knowledge of medical billing and insurance processes

Strong communication skills, both verbal and written

Proficiency with computer systems and software commonly used in healthcare financial services

Preferred

Associate degree or higher in healthcare administration, finance, or related field

Experience with electronic health record (EHR) systems and medical billing software

Familiarity with healthcare regulations such as HIPAA and patient privacy standards

Bilingual abilities to assist a diverse patient population

Certification in medical billing or coding is a plus

Benefits

Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

Student Loan Repayment – Available for nurses and therapists.

Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

Generous PTO – A robust paid time off policy to support work-life balance.

Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.