Articul8 AI ยท 2 days ago
Technical Account Leader (Customer Success)
Dublin, CA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expArticul8 AI is a company that builds enterprise-grade Generative AI solutions to help organizations unlock value from their data. They are seeking a Technical Account Manager to serve as a principal technical advisor for strategic customers, ensuring operational excellence and continuous improvement while advocating for customer needs internally.
Artificial Intelligence (AI)Software
Responsibilities
Act as the senior technical point of contact and trusted advisor to assigned enterprise customers; guide solution discovery, onboarding, technical planning, deployment, and ongoing optimization of the Articul8 AI platform
Lead technical workshops to train customers on product features and best practices, guide architecture reviews, and support integration efforts to accelerate time-to-value and maximize platform adoption
Monitor and proactively manage customer deployments for performance, cost-effectiveness, security, and reliability. Deliver operational reviews, risk assessments, support and troubleshooting skills and incident post-mortems to drive high service standards
Champion customer needs and feedback within Articul8 proactively; influence the product roadmap by relaying actionable requirements, issues, and opportunities for improvement based on real-world customer usage and outcomes
Work cross-functionally with Sales, Engineering, Product, Research and Customer Success teams to resolve complex technical challenges and achieve customer goals; facilitate information flow and stakeholder alignment
Drive optimization initiatives through automation, monitoring, and process refinement. Develop knowledge content, best practices, and enablement materials to scale impact
Qualification
Required
10+ years of experience in technical account management, technical consulting, or enterprise solution architecture, engaging directly with executive and technical stakeholders in large organizations
Technical breadth in cloud architecture, operations, and the ability to manage executive and engineering relationships
Escalating and resolving priority support issues while reducing future recurrence through root cause analysis and process improvement with measurable improvements in complex software environments
Demonstrated experience for customer-centric mindset, enabling customer success through collaboration with multiple stakeholders and advising enterprise customers in complex IT/cloud environments
Strong communication and facilitation skills, with a proven ability to clearly articulate technical concepts and influence both business and engineering audiences
High level of customer empathy and a commitment to delivering business outcomes
Willingness and ability to travel for customer engagements
Preferred
Strong understanding of cloud platforms (AWS, Azure, GCP)
Enterprise integration patterns
Modern AI/ML/GenAI workloads
Benefits
Equity and ownership opportunities in a category-defining company.
Company
Articul8 AI
Articul8 AI is a technology company whose products transform enterprise data and expertise into powerful engines of growth, value and impact.
51-200 employees
H1B Sponsorship
Articul8 AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Amazon Web ServicesDigitalBridge
2025-11-12Non Equity Assistance
2024-01-03Seed
Leadership Team
Arun Subramaniyan
Founder & CEO
Recent News
2025-12-01
2025-09-12
Company data provided by crunchbase