Apply on Employer Site

NetSuite · 3 days ago

Adoption Manager

United States

Full-time

Remote

Mid, Senior Level

$56K/yr - $113K/yr

6+ years exp

NetSuite, a leading cloud solutions provider, is seeking an Adoption Manager to enhance client outcomes through strategic consulting. The role involves collaborating with stakeholders to execute adoption plans, managing project scope, and mentoring associates on adoption strategies.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Analyze user experience and other client outcomes data, and incorporate organizational change techniques and adult learning principles to develop client adoption plans

Consult with internal and external client stakeholders to propose and execute adoption strategies to achieve client objectives

Build and strengthen relationships with client executives and leaders to promote a positive caregiver experience

Oversee and deliver overall project scope and manage financials and other project operations for one or more client engagements

Proactively identify and troubleshoot project issues and risks, propose resolution strategies, and escalate as appropriate

Direct, and enable adoption associates responsible for client deliverables by helping to remove or overcome client resistance or other barriers

Propose new approaches to create and deliver onboarding and continuous education plans for assigned products and offerings for internal, third party, or client resources delivering adoption support

Propose options and educate clients on available analytics tools and adoption best practices

Provide analysis and reporting to internal and external client stakeholders on progress, key performance indicators, and value achieved

Train associates within the analytics and adoption community; share suggestions for improvements to processes and best practices with leaders

Qualification

Healthcare IT consultingClient relationship managementProject managementProject Management Professional (PMP)MentoringCommunicationProblem-solvingTeam collaboration

Required

At least 6 years total combined related work experience and completed higher education, including:

At least 1 year healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

At least 5 years additional work experience directly related to the duties of the job and/or completed higher education

High School Diploma

Preferred

Bachelor's degree or equivalent relevant work experience

Master's degree or equivalent relevant work experience

At least 2 years of project management work experience

Project Management Professional (PMP) - Project Management Institute (PMI)

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance