Esri · 5 days ago
Technical Consultant – Integrated Support
Redlands, CA
Full-time
Onsite
Mid, Senior Level
$82K/yr - $138K/yr
5+ years expEsri is a leading provider of GIS technology, and they are seeking a Technical Consultant to support and implement ArcGIS enterprise systems. The role involves providing technical support, troubleshooting complex issues, and ensuring customer success through effective system administration.
3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware
No H1B
U.S. Citizen Only
Responsibilities
Provide technical support and guidance for ArcGIS Enterprise implementations and ongoing system administration for enterprise customers
Support integrated support and premium support programs by troubleshooting complex technical issues and providing customer-facing technical consultation
Work directly with enterprise geodatabases, including configuration, optimization, and troubleshooting across various database platforms
Assist customers with ArcGIS Enterprise system requirements, design recommendations, and implementation best practices
De-escalate technical support situations and translate complex technical concepts into clear, understandable solutions for customers
Collaborate with internal technical teams and support organizations to resolve customer issues and improve service delivery
Participate in customer onboarding activities and provide technical guidance during system setup and configuration
Support Linux-based system administration tasks and provide foundational system-level support
Learn and adapt quickly to new technologies and support methodologies as customer needs evolve
Document technical solutions and contribute to knowledge base for team and customer benefit
Act as a resource for colleagues and provide technical mentorship on enterprise system implementations
Qualification
Required
5+ years of professional experience in GIS technical support, system administration, or technical consulting
3+ years of professional experience with ArcGIS Enterprise architecture, configuration, and administration
Proven experience working with enterprise geodatabases and database administration concepts
Demonstrated ability to troubleshoot complex technical issues and provide customer-facing technical support
Strong customer service and communication skills with ability to de-escalate challenging technical situations
Proven ability to learn new technologies quickly and adapt to evolving customer requirements
Experience supporting enterprise-level customers and understanding of enterprise IT environments
US citizenship
Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Preferred
Foundational Linux system administration experience
Previous experience in technical support organizations, particularly GIS or enterprise software support
Python scripting experience for automation and system administration tasks
Experience with cloud-based enterprise systems and hybrid deployments
Background supporting federal, state, or local government customers
Knowledge of system performance optimization and troubleshooting methodologies
Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance for employees (and their families)
401(k)
Profit-sharing programs
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Company
Esri
Esri is a software company that devolops geographic information system software, location intelligence, and mapping.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jay Theodore
Chief Technology Officer
Adam Mollenkopf
Real-Time & Big Data GIS Capability Lead
Recent News
2026-01-09
Business Wire
2025-12-16
Company data provided by crunchbase