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MGM Resorts International · 1 week ago

Commonwealth Host - MGM Springfield

Springfield, Massachusetts Metropolitan Area

Part-time

Onsite

Entry Level

$19.70/hr - $19.70/hr

1+ years exp

MGM Resorts International is seeking a Club Host at Commonwealth Bar to enhance guest experiences through exceptional service. The role involves networking, relationship building, and ensuring smooth operations at the nightclub.

GamblingHospitalityResorts

Responsibilities

Welcome guests, check identification, and assist with the smooth and efficient operation of the front door

Greet guests in a positive, friendly manner, and exemplify MGM SHOW standards

Actively market venue, which includes participating in marketing requirements and outings, including but not limited to:

Assist in developing restaurant database through networking and completing data cards

Build and establish a personal clientele list

Weekly table reservations

(3) to (4) organic posts to one of the following social platforms with information provided by the marketing team: Facebook, Instagram, and Instagram Stories

Sharing of venue's Facebook posts onto their channels for branding and awareness

Posting and engaging (liking and commenting) with the venue’s social media posts, as well as engaging with review sites such as Yelp

Control the flow of guests coming into the restaurant, bar, and lounge

Answer telephone and direct calls where necessary

Enforce minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the lounge

Responsible for identifying and directing VIP guests as indicated by management and VIP representatives

Maintain constant awareness of safety and accident prevention and immediately notify the supervisor if an accident occurs. Inform Supervisors of any irregularities existing, guest complaints or other disputes which cannot be readily resolved

Set stanchions appropriately nightly and for special events held within the Lounge

Perform all opening and closing duties, based on shift assignment

Communicate with management and service team to fulfill and address any issues or needs requested by guests or other employees

Assist food servers, bartenders, cocktails, bussers, and food runners as it relates to guest contact and table information

Qualification

Guest serviceNetworkingSocial media engagementHigh-volume experienceTeam playerCommunication skills

Required

Has high school diploma, GED or equivalent

Has 1+ years of prior relevant experience minimum in similar, high-volume bar, nightclub, or fine dining establishment

Must be 18 years of age

Benefits

Free meals in our employee dining room.

Free parking on and off shift.

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Employees are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans.