Muckleshoot Casino Resort · 1 week ago
Application Support Analyst
Auburn, WA
Full-time
Onsite
Mid Level
$81K/yr - $81K/yr
3+ years expMuckleshoot Casino Resort is a premier destination offering various services, and they are seeking an Application Support Analyst to provide leadership and mentoring within the IT department. The role involves resolving complex technical issues, facilitating training, and ensuring adherence to IT policies while promoting a positive work environment.
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Responsibilities
Exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism
Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort (MCR)
Provide leadership and mentoring to other IT Application Support Analyst, and IT Support Technicians including Coordinating and reviewing the work of others, training, and coaching
Facilitating problem solving through best practices
Resolve complex hardware and software malfunctions
Schedule and facilitate end user training
Schedule and facilitate application testing and validation
Integrate and interface hardware or software
Make technical presentations internally and to outside departments
Determine performance, capacity, and utilization for system components
Assist in planning migrations to new or improved hardware and software products
Monitor application changes and additions to the systems
Monitor service levels
Monitor vendor remote access
Monitor access of secure IT locations to ensure IT policies and procedures are followed
Research new or updated technology
Act as liaison between IT Operations and other functional units for escalation purposes
Create, maintain, and facilitates a positive and safe work environment; promote positive team member relations and reports issues to appropriate personnel
Perform other job-related duties as assigned
Qualification
Required
A Bachelor's degree (Preferred in Engineering, IS or Technical Degree). Three (3) additional years of Application Support related experience may be considered in lieu of degree requirements
Three (3) years of on-the-job experience in a technical field
Preferred
Industry specific knowledge of products utilized in Hotel Management, Gaming, Finance and Food & Beverage preferred
Benefits
Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
Complimentary meals and covered team member parking.
Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
Flexible Spending Account options for health care expenses.
Company-paid gaming licenses (Class A & Class B).
Variety of additional voluntary benefits and retirement plans.
Company
Muckleshoot Casino Resort
The Muckleshoot Casino Resort, celebrated as the "Biggest and Best in the Northwest," has just become even more impressive with the unveiling of their new hotel tower.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Autumm Coles
Executive Assistant to Chief Financial Officer
Brooke Berryhill
Executive Assistant to CEO and Legal
Company data provided by crunchbase