Swan Analytical USA · 2 weeks ago
Inside Sales Assistant
Wheeling, IL
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $55K/yrSwan Analytical USA is seeking an Inside Sales Associate to support their sales organization. This role involves handling administrative tasks, managing inbound inquiries, maintaining CRM data accuracy, and assisting with KPI tracking and reporting to help the sales team focus on closing business.
Industrial AutomationIndustrial EngineeringManufacturingSemiconductor
Responsibilities
Monitor inbound leads and inquiries, ensuring timely responses and routing to the appropriate Sales Manager
Maintain lead records in CRM, ensuring all data is current and accurate
Assist with scheduling introductory meetings or demos on behalf of Sales Managers
Provide follow-up support by sending requested product information and materials
Track lead and opportunity progress to help maintain visibility of sales activity
Provide gentle follow-up reminders to prospects when needed, helping sustain momentum until Sales Managers re-engage
Ensure prospects receive consistent communication and support resources
Serve as a helpful first point of contact for general inquiries about Swan Analytical products and services
Monitor and respond to the company’s info email box, routing technical or sales-specific inquiries to the appropriate team member
Build and maintain a professional rapport that supports long-term customer relationships
Work closely with the Inside Sales Manager to support KPI tracking and reporting
Maintain accurate notes, updates, and lead statuses in CRM to align with company reporting standards
Assist in preparing sales performance dashboards and reports for management review
Collaborate with Regional and District Sales Managers to ensure alignment on account priorities and support needs
Qualification
Required
Experience in a sales support or administrative role
Proficiency in CRM software
Strong organizational skills
Excellent communication skills
Ability to manage multiple tasks and priorities
Attention to detail
Ability to work collaboratively with a team
Preferred
Experience in a sales environment
Familiarity with KPI tracking and reporting
Experience in customer service or engagement
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home
Company
Swan Analytical USA
SWAN Analytical USA provides pharmaceutical, semiconductor applications, analytical, measuring and reliable systems to the water industry.
Founded in 2010
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase