WPS - Educational and Psychological Assessments · 5 days ago
Help Desk Analyst Tier I
Torrance, CA
Full-time
Onsite
Entry Level
$56K/yr - $65K/yr
1+ years expWPS - Educational and Psychological Assessments is seeking a Help Desk Analyst I to provide first-level technical support and customer service for all end users across the organization. The role involves assisting with hardware, software, and mobile device troubleshooting, while supporting ongoing IT initiatives and deployments.
Education
No H1B
U.S. Citizen Only
Responsibilities
Provide technical support for end-user systems, including Windows, macOS, iOS, printers, and various mobile devices
Respond to, troubleshoot, and resolve help desk tickets via phone, email, remote support, and in-person assistance
Support technology setup, configuration, deployment, and recovery for company devices and applications
Install, configure, and maintain standard desktop software, peripherals, and mobile applications
Accurately document support issues, resolutions, and asset details in the IT ticketing and asset management systems
Collaborate with other IT team members to identify recurring issues and recommend process improvements
Assist with technology-related projects, deployments, and pilot initiatives as assigned
Maintain a high level of professionalism and customer service in all interactions
Qualification
Required
1–3 years of IT help desk or desktop support experience in a professional environment, or an equivalent combination of education and experience
Strong troubleshooting skills for hardware, operating systems, and common enterprise software
Familiarity with Microsoft Windows, Office 365 Suite (Outlook, Teams, OneDrive), Microsoft InTune, macOS, and iOS devices
Basic understanding of Active Directory, user account management, and network fundamentals
Excellent communication and interpersonal skills with a focus on customer service
Ability to work independently, prioritize tasks, and manage time effectively
Willingness to work an on-call schedule for off-hours and weekend coverage as required
Ability to lift and move IT equipment up to 40 lbs as needed
Must be able to speak and write clearly in order to communicate with employees and customers
Manual dexterity is required for occasional reaching and lifting of small objects, and operating basic office equipment of up to 40 pounds
Specific vision abilities required by this job include Close vision and Distance vision
The auditory/hearing abilities required by the job include the ability to hear others using a phone or online conferencing system
The employee is regularly required to stand or sit for prolonged periods
This individual must be a responsible person and regular attendance is required
Preferred
Experience with or interest in supporting field-based mobile device deployments (e.g., tablets, smartphones)
Company
WPS - Educational and Psychological Assessments
A family business since 1948, WPS publishes psychological and educational assessments that practitioners trust.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Herzberg
Chief Operating Officer
Fred Dinkins
People Department Business Partner
Company data provided by crunchbase