Pansophic Learning ยท 21 hours ago
Regional Field Engineering Manager
Cleveland, Ohio, United States
Full-time
Onsite
Mid, Senior Level
$85K/yr - $90K/yr
5+ years expPansophic Learning is looking for a Regional Field Engineering Manager to oversee field engineering operations across multiple locations. This role involves managing field engineering teams, ensuring project execution, and maintaining technical excellence and customer satisfaction.
EdTechEducation
Responsibilities
Lead and manage regional field engineering teams
Lead and manage regional field engineering vendors and partners
Plan and allocate resources for field projects
Monitor project progress and ensure timely completion
Develop and implement engineering best practices
Train and mentor field engineers
Ensure compliance with safety and quality standards
Conduct routine site inspections to verify adherence to our technology standards, field technician effectiveness, equipment setup, and user experience meet defined guidelines
Collaborate with school leaders to reinforce standards and address gaps with practical, empathetic solutions
Ensure operational readiness of all technology systems across assigned schools, including hardware, software, networking, and security devices
Respond quickly and professionally to all escalations from school leadership, providing support during and outside of regular business hours as needed
Oversee external service providers to ensure compliance with contracts, timelines, and brand expectations
Provide actionable feedback based on site visits and system data to support equipment lifecycle planning and procurement
Support IT leadership with seasonal forecasts and insights drawn from direct field interactions
Use help desk and ticketing systems to log support activities, trends, and team performance
Other Duties as assigned
Qualification
Required
Bachelor's degree in Engineering or related field
Minimum 5 years experience in field engineering
Proven leadership and team management skills
Strong problem-solving and analytical abilities
Excellent communication and interpersonal skills
Ability to travel frequently within the region
Knowledge of industry standards and safety regulations
Ability to work under pressure and meet deadlines
Proactive and self-motivated attitude
Willingness to travel overnight (up to 25%) and adapt work hours based on school site needs
Able to lift 50 lbs. and meet physical demands of school site work
Valid driver's license and reliable transportation
Preferred
Experience in educational or school-based environments
High emotional intelligence and situational awareness when working with school leaders and staff
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
10 paid holidays annually
Paid Time Off: Paid Time Off to cover sick, vacation, and personal absences.
4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels.
Company
Pansophic Learning
A for-profit charter management organization with schools in the United States, Switzerland, and the United Kingdom.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Waller
Chief Technology Officer
Maria Szalay
Chief Operating Officer
Recent News
2025-05-10
Company data provided by crunchbase