Transcarent · 4 days ago
Manager, Strategic Account Management- Client Success
United States
Full-time
Remote
Senior Level, Lead/Staff
$90K/yr - $125K/yr
10+ years expTranscarent is a company focused on creating a personalized health and care experience. They are seeking a Manager of Strategic Account Management to drive client success by ensuring measurable outcomes, expanding solutions, and increasing product adoption across their client portfolio.
Health CarePersonal HealthSoftware
Responsibilities
Deliver measurable client value by aligning solutions to client goals, KPIs, and performance expectations
Develop and execute a client value plan aligned to business goals, KPIs, and ROI commitments
Establish ongoing value storytelling that communicates measurable outcomes to executives and stakeholders
Build a deep, strategic understanding of each client’s business, objectives, competitive environment, and stakeholder landscape
Ensure clients adopt, engage with, and love the full product suite—driving utilization, satisfaction, and impact
Lead retention and expansion initiatives, driving revenue through long-term partnership growth
Proactively prevent and detect issues before they escalate, safeguarding client health and product engagement
Own adoption strategies across the full Transcarent | Accolade product suite, driving predictable utilization and impact, not just reporting on usage
Build and maintain client-specific value plans that tie solutions directly to client KPIs, performance guarantees, and ROI commitments, and proactively course-correct when off-track
Analyze and communicate insights related to KPIs, engagement patterns, claims trends, and ROI to drive data-backed decisions
Synthesize client KPIs, engagement trends, claims insights, and business performance into a cohesive narrative that drives strategic decisions
Continuously monitor leading indicators to forecast risks and identify emerging opportunities
Stay informed on each client’s business performance, leadership changes, and industry news to anticipate shifts and opportunities
Create clear data narratives that connect engagement, claims, and clinical outcomes to business impact for executive and operational audiences
Translate complex data into clear, actionable insights for client stakeholders at all levels
Use leading indicators and forecasting to anticipate risks and opportunities, not just explain past performance
Develop a consultative POV grounded in industry trends, benchmarking, and best practices to guide client strategy – coming to meetings with recommendations, not just updates
Serve as a strategic advisor who anticipates needs, shapes client roadmaps, and influences executive-level decisions
Anticipate client needs and questions before they arise, bringing thoughtful recommendations, not just updates
Detect early warning signs (e.g., declining usage, low engagement) and take swift, strategic action
Lead structured root-cause analyses for client issues; define and drive long-term, systemic fixes that prevent recurrence rather than one-off patches
Share best practices, industry learnings, and expertise to enhance client strategy and outcomes
Build strong, multi-level relationships that unlock strategic access, enable influence, and foster deep advocacy across client organizations, including: Executive Leadership, Day-to-Day Partners, Influencers & Champions, External Consultants
Foster advocacy by ensuring clients see and feel consistent value, ultimately turning them into brand champions
Intentionally convert satisfied stakeholders into visible advocates, references, and executive sponsors
Secure client references, testimonials, and participation in market-facing opportunities
Maintain rigorous operational governance, including CRM accuracy, risk registers, playbooks, and structured preparation for all client interactions
Drive internal alignment by delivering clear, data-backed insights to influence product, marketing, clinical, and operational roadmaps
Establish clear communication channels and ensure timely, reliable follow-through on all commitments
Maintain disciplined issue tracking, risk management, and escalation processes
Provide strategic feedback to cross-functional partners (Product, Marketing, Operations, Clinical) to influence roadmap and service improvements
Own cross-functional coordination across Implementation, Solutions, Product, Clinical, and Marketing to deliver a unified client strategy and roadmap
Establish and maintain disciplined governance: structured QBR/SBR cadences, CRM hygiene, risk and issue logs, and clear decision/owner tracking that can be replicated across accounts
Lead renewal and expansion strategies end-to-end, including identifying whitespace, shaping solution design, and partnering with Sales to close multi-year, multi-solution deals
Co-create multi-year roadmaps with clients that tie Transcarent platform expansion to their long-term cost, quality, and experience strategy
Identify strategic whitespace opportunities and execute consultative expansion plans that deepen partnership value
Identify and execute on expansion opportunities through consultative, client-centric sales motions
Deliver compelling presentations and facilitate executive-level engagements to communicate value and strategy
Support marketing and engagement strategies to drive member participation and utilization
Qualification
Required
10+ years in Account Executive, Client Success, or Strategic Account roles; 5+ years in Health Plans, PBMs, benefits, or employer healthcare required
Deep understanding of employer healthcare, PBMs, health plans, and digital health / navigation solutions, and how they fit together into a cohesive benefits strategy
Demonstrated record of measurable client value creation, retention, and revenue growth (renewals, upsell, cross-sell) in complex, large-market environments
Proven track record leading renewals and expansions for large, complex employer or health plan clients, including multi-year, multi-solution deals
Experience serving as a trusted advisor to senior and C-suite stakeholders
Demonstrated ability to build and execute client-specific value plans tied to KPIs, PGs, and ROI, and to adjust strategy based on results
Proven success driving adoption and impact across a multi-solution platform (e.g., navigation, care experiences, EMO, pharmacy) – not just managing to utilization targets
Strong commercial acumen and comfort leading renewal, upsell, and expansion discussions in partnership with Sales
Advanced data fluency: can interpret financial, clinical, and engagement data, forecast risks, and tell a compelling story to executives using KPIs and leading indicators
Ability to synthesize data, trends, and client context into clear strategic recommendations and POVs tailored to each audience
Highly consultative and proactive, bringing forward recommendations, scenarios, and options—not just reporting status
Structured root-cause problem solver who documents issues, leads cross-functional remediation, and implements durable fixes while actively managing risk
Deep and current industry knowledge across employer benefits, PBMs, health plans, and digital health; leverages best practices to elevate client strategy
Expert at multi-threaded relationship building across day-to-day partners, executives, and consultants; comfortable facilitating high-stakes executive meetings
Strong influence and advocacy-building skills; able to turn skeptical stakeholders into champions and secure references and testimonials
Demonstrated cross-functional leadership, aligning Implementation, Solutions, Product, Clinical, and Marketing around clear client objectives
High operational discipline with regard to governance, documentation, CRM hygiene, and meeting rigor
Outstanding written and verbal communication with strong executive presence; able to simplify complexity and drive decisions in high-stakes settings
Strong sense of ownership and accountability for client outcomes; takes responsibility for commitments and drives issues to resolution
High agility and adaptability; thrives in a dynamic, high-growth environment and can reprioritize quickly while maintaining quality
Disciplinary excellence in prioritization, issue management, and cross-functional execution
Proficiency with CRM platforms (Salesforce strongly preferred)
Ability to manage multiple priorities and deadlines in a dynamic, high-growth setting
Willingness to travel at least 30%, including overnight travel
Bachelor's degree in Business or related field required
Benefits
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Company
Transcarent
Transcarent is a provider of a healthcare platform that facilitates improved outcomes and cost-effective decisions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$905M2025-04-08Series D· $481M
2024-05-02Series D· $126M
2022-01-11Series C· $200M
Leadership Team
Glen Tullman
Chief Executive Officer
Praful Kaul
Chief Technology Officer
Recent News
2025-12-31
2025-11-20
Company data provided by crunchbase