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Apex Systems · 1 week ago

Information Technology - Technical Support - Career

Austin, TX

Full-time

Onsite

Senior Level

$25/hr - $30/hr

5+ years exp

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking an IT Support Analyst to manage service requests and incidents while maintaining effective communication with internal customers. The role involves troubleshooting IT issues, supporting various devices, and ensuring high standards of service delivery.

Human ResourcesInformation TechnologyRecruiting

H1B Sponsor Likely

Responsibilities

Deliver outstanding first-contact customer service and communicate effectively with end users

Troubleshoot and resolve IT incidents and requests within established SLAs using a ticketing system, maintaining high levels of customer satisfaction

Support Windows and macOS laptops, Android and iOS mobile devices, and provide general IT assistance for end users both onsite and remotely

Assist with onboarding and setup for new employees, including workstation, account, and access configuration

Provide hands-on and remote support for A/V systems, including conference room equipment, live event setups, and company-wide Zoom broadcasts

Maintain and perform routine checks on conference room and collaboration technology to ensure reliability

Administer and troubleshoot Microsoft 365, Teams, and Entra (Active Directory) accounts

Support identity and access management processes; assist with Okta user provisioning and SSO configurations

Collaborate with IT administrators to maintain Okta and Microsoft Entra user accounts; experience as an Okta Admin is a plus

Provide support and configuration for mobile device management (MDM) tools; familiarity with Intune and Jamf is preferred

Perform basic network and VPN troubleshooting to ensure connectivity for remote and onsite users

Maintain accurate IT asset inventory and ensure timely updates of issued and returned equipment

Ensure compliance with security policies, SOX requirements, and incident reporting standards

Assist with and document recurring IT operational and security processes

Contribute to continual improvement efforts within the IT Service Desk

Qualification

IT support experienceWindowsMacOS supportMicrosoft 365 administrationOkta managementA/V systems supportMobile device managementNetwork troubleshootingCustomer service skillsCommunication skillsProblem-solving skillsCollaboration skills

Required

Associate's degree in a computer-related field or equivalent training required

5–7 years of hands-on IT support experience in an enterprise or fast-paced environment

Strong customer service, communication, and problem-solving skills

Experience supporting both Windows and macOS environments

Basic understanding of network fundamentals, VPN, and endpoint security awareness

Ability to work independently, collaboratively, and cross-functionally to resolve complex issues

Preferred

Familiarity with Salesforce and Jira platforms is a plus

Hands-on experience supporting Zoom and Microsoft Teams for A/V and event use

Experience managing and supporting Okta, Microsoft Entra (Active Directory), and Microsoft 365

Working knowledge of MDM tools (Intune, Jamf) and identity management systems

Certifications such as MTA, MCSA, Network+, CCENT/CCNA are a plus

Benefits

Medical

Dental

Vision

Life

Disability

Other insurance plans

ESPP (employee stock purchase program)

401K program

HSA (Health Savings Account on the HDHP plan)

SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Corporate discount savings program

On-demand training program

Access to certification prep

Library of technical and leadership courses/books/seminars

Certification discounts and other perks to associations that include CompTIA and IIBA

Company

Apex Systems

Glassdoor3.8

Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.

Founded in 1995

Richmond, Virginia, USA

1001-5000 employees

https://www.apexsystems.com

H1B Sponsorship

Apex Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (21)

2023 (35)

2022 (26)

2021 (29)

2020 (38)