Riverside Health ยท 1 day ago
iCare Support Analyst
Denbigh, VA
Full-time
Onsite
Mid Level
3+ years expRiverside Health is seeking an iCare Support Analyst who will be responsible for achieving an in-depth understanding of iCare applications and integrated systems. The role involves troubleshooting issues, identifying process improvement opportunities, and collaborating with stakeholders to ensure effective integration between clinical practices and iCare applications.
Health CareHospitalMedical
Responsibilities
Support two (2) or more Epic applications. Develop a working knowledge of all clinical information systems in place and the infrastructure for the clinical information systems to support the staff and leadership in troubleshooting, upgrades, and training. Continuously evaluate the EMR application by analyzing current state processes, troubleshooting issues, and identifying process improvement opportunities for successful integration
Provide technical and clinical expertise and communicate clinical system functionality and capabilities while participating in identifying alternative solutions that meet the needs of end-users and stakeholders. Stay abreast of new developments from Epic User Web
In conjunction with Stakeholders validate and determine if the problem, need or issue is application, training or technical related. Gather and organize relevant information pertaining to the incident and follow up through resolution
Collaborate with colleagues and other stakeholders to implement changes and associated education. Promote and educate the use of clinical informatics, standardization, and point-of-care decision support in everyday clinical practice. Ensure education associated with the changes is appropriate to the change and end-user
Participate in all system testing efforts and change management to ensure quality assurance is met
Actively communicate system and end-user issues to the team. Collaborate with the team members to identify and solve problems and implement solutions
Optimize the design of clinical information systems to meet the needs of end-users including physicians, nurses, ancillary, clinical and administrative staff. Conduct re-evaluation of implemented solutions and workflows. Participate in ongoing change evaluation and support end-users in maintaining changed workflow and technological processes
Facilitate and teach (as appropriately credentialed) new hire and on-going training for system changes and upgrades to include onsite go live and upgrade support. Represent the end-users' workflow in health system initiatives. Provide ongoing evaluation of training and operational workflows
Maintain Epic Certifications and New Version Trainings
Qualification
Required
Bachelors Degree, in a related field (Healthcare Administration, Business Administration, Clinical Information Systems, Informatics, Information Technology, Sciences) (Required) or
Program Graduate, Technical License (Required) or
High School Diploma or GED, with 6 years of progressive healthcare experience, preferably in an Integrated Delivery Network in Clinical Care, Operations or IT support (Required)
3 years EPIC Support Training or EPIC End User experience in any healthcare business line (Required)
3 years of progressive healthcare experience, preferably in an Integrated Delivery network in clinical care, operations or IT system support (Required)
Credentialed Trainer - EPIC within 180 Days (Required)
Epic Certification - EPIC within 180 Days (Required)
Call Rotation
Company
Riverside Health
Riverside Health is a non-profit, integrated network of hospitals, physicians, continuing care facilities, wellness centers, etc.
5001-10000 employees
H1B Sponsorship
Riverside Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-11Corporate Round
Leadership Team
L. Shawn Nelson
AVP Finance & CFO, Lifelong Health
Frankye Myers, MSN, RN, NE-BC
Senior Vice President / System Chief Nursing Officer
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