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Consumers Energy · 1 week ago

Resource Planner

Jackson, MI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Consumers Energy is Michigan’s largest energy provider, committed to delivering reliable, clean, and affordable energy to its customers. The Resource Planner is responsible for creating and communicating a balanced monthly resource and workload work plan that meets business objectives and performance targets, requiring collaboration with key stakeholders across various functions.

Utilities

No H1B

Responsibilities

Forecasting, scheduling, and aligning resources with work

May own or lead projects for the business unit

Monitor, report, and provide analysis and feedback on key performance indicators

Partner with managers and peers, as well as cross-functional stakeholders, to create, maintain, and leverage best practices and strategy optimization

Perform resource planning functions for the assigned business unit

Qualification

Resource planning toolsData analysisForecastingLean principlesCritical thinkingWritten communicationVerbal communicationAdaptabilityResults-oriented

Required

Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis

OR Associate's degree with four (4) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis

OR High School Diploma/GED with six (6) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis

Analytical skills with a proven record of producing deliverables on time, on schedule, and as scoped

Clear understanding of resource planning tools

Critical thinking: ability to raise vital questions and problems, develop effective solutions, and make sound business decisions

Demonstrated experience in real-time service level management, forecasting staffing needs, and scheduling, providing information to stakeholders for making operational decisions

Experience in data analysis and decision-making as required by the business

Flexible and adaptable; high capacity to work in an evolving organization and establish new processes

Results-oriented; high capacity to achieve a high level of individual performance

Utilization of lean principles

Written and verbal communication skills with the ability to influence and implement change