Gallagher · 1 week ago
Center of Excellence Director, GTEC
San Antonio, TX
Full-time
Onsite
Mid, Senior Level
$122K/yr - $238K/yr
5+ years expGallagher Benefit Services is a trusted partner for organizations navigating important people decisions. The Director of Center of Excellence will lead the strategic development and management of GTEC’s Center of Excellence, focusing on innovation and operational excellence in voluntary benefits services.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Develop and execute the vision, strategy, and roadmap for the GTEC Center of Excellence
Lead the integration of COE assets from across the Gallagher enterprise (legacy, AssuredPartners, iBTR, etc.)
Serve as a thought leader and subject matter expert in voluntary benefits, providing insights and guidance to internal teams and clients
Establish and maintain best practices, processes, and tools for delivering voluntary benefits solutions
Ensure operational efficiency and scalability of the COE to support Gallagher’s growth objectives
Monitor and analyze key performance indicators (KPIs) to measure the success of voluntary benefits programs and identify areas for improvement
Lead, mentor, and develop a high-performing team within the Voluntary Benefits COE
Foster a culture of collaboration, innovation, and continuous improvement
Provide training and development opportunities to enhance team capabilities and expertise
Stay informed about industry trends, emerging technologies, and regulatory changes impacting voluntary benefits
Identify opportunities to integrate new solutions and technologies into Gallagher’s voluntary benefits offerings
Represent Gallagher at industry events, conferences, and forums to showcase thought leadership and build brand recognition
Qualification
Required
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
3+ years supervisory experience
Appropriate licensing as required
Preferred
Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology
Prior experience designing and implementing
Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase