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AGDATA, LP · 5 days ago

Customer Support Analyst

Charlotte, NC

Full-time

Hybrid

Entry Level

1+ years exp

AGDATA is the most trusted provider of data collection, data management, marketing program management, and analytical solutions for clients in the Crop and Animal Health industries. As a Customer Support Analyst, you will support clients by managing high-volume support and ensuring smooth operations while suggesting improvements to enhance customer experience.

AgricultureAnalyticsMarketing

Responsibilities

Become an expert in AGDATA’s services and solutions

Manage high-volume support via phone, email, and Jira

Provide timely updates and resolution statuses to leadership

Escalate complex issues to appropriate teams

Suggest improvements to enhance customer experience

Collaborate with a dynamic team of analysts

Grow your career—38% of our analysts were promoted in 2024!

Qualification

Microsoft OfficeMultitaskingPhone communicationTime managementBasic SQLJira Service DeskConfluenceSalesforceCustomer support experienceAnalyticalProactiveEffective communicatorDetail-oriented

Required

Proficiency in Microsoft Office, especially Excel

Strong multitasking and time management skills

Confidence in phone communication with clients

Detail-oriented and organized

Analytical and solution-focused

A proactive self-starter

A clear and effective communicator

Preferred

Basic SQL knowledge

Experience with Jira Service Desk and Confluence

Familiarity with Salesforce

1+ years in customer support

Benefits

Multiple medical, dental, and vision plans

HSA with employer contributions, FSA options

Employee Assistance Programs, virtual counseling, pet insurance

401(k) with company match

Tuition reimbursement

Paid time off and company-wide holiday break

Flexible hours and remote work options

Brand-new office space with free snacks and drinks

Open-door culture with direct access to leadership

Monthly town halls with lunch provided

Recognition through our Shout Out Program

Company

AGDATA, LP

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients.

Founded in 1985

Charlotte, North Carolina, USA

201-500 employees