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ORNL Federal Credit Union · 1 day ago

Teller I - Karns Branch

Knoxville, Tennessee, United States

Full-time

Onsite

New Grad, Entry Level

0+ years exp

ORNL Federal Credit Union is seeking a Teller I to assist members with their financial needs in a friendly and efficient manner. The role involves processing transactions, resolving member inquiries, and promoting branch services.

Customer ServiceFinancial ServicesNon Profit

Responsibilities

Processes member financial transactions, including, but not limited to, cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposit. Makes payments on and answers questions concerning existing loans, enrolls accounts in online banking and assists with log-in and self-service questions, assists with member access to safe deposit boxes, completes and submits documentation for IRA deposits and withdrawals, and prints traction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union

Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit. Posts vault tickets and balances vault under dual control

Resolves member questions and concerns, both in person and over the phone

Promotes and participates in any branch promotion and/or Credit Union campaigns

Performs other job-related duties as assigned