Apply on Employer Site

Citarella - The Ultimate Gourmet Market · 1 day ago

Customer Service Representative

New York, NY, US

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25/hr

Citarella - The Ultimate Gourmet Market is a family-run business known for its superior quality food offerings. The Customer Service Representative serves as the first point of contact for customers, managing incoming calls, taking orders, and providing exceptional service to enhance customer experience.

Consumer GoodsE-CommerceFood and BeverageRetail

Responsibilities

Manage and provide superior customer service on every call; take orders, tactfully listen to and resolve customer complaints, inquiries, price and product availability and maximizing sales/profits

Field and route all incoming telephone calls as needed

Provide support and clear communication with Store Team Members, Managers, etc. pertaining to customer orders and inquiries

Properly document of all communication between caller and representative

Serve as a resource for information including but not limited to: product knowledge, store information, delivery service, new merchandise and services, etc. to customers and answer/direct calls as needed

Accurately take customer orders and input order information into computer system

Provide information and service to customers, staff, vendors, and any caller

Maintain channels of communication among staff to ensure efficient order taking, and problem solving

Communicate any and all complaints, concerns, issues through proper channels

Maintain and ensure knowledge of store products and store policies

Provide in-store support when necessary

Additional reasonably assigned duties as needed and directed by manager

Qualification

Customer service experienceSales skillsCommunicationTelephone etiquetteComputer skillsMulti-taskingInterpersonal skillsOrganizational skillsTeamworkAttention to detail

Required

Prior customer service, sales, and/or administrative experience

Must have pleasant and professional telephone demeanor/etiquette and ability to provide superior caller experience

Ability to manage high call volume and take orders in fast paced environment

Excellent communication, relationship building and selling skills are required for direct communication with customers

Excellent interpersonal skills and ability to interact with customers, associates and management at all levels in a professional and efficient manner

Ability to work well within a team oriented environment providing internal and external customer service

Excellent computer and typing skills

Excellent attention to detail, organizational skills and ability to multi-task

Willingness and ability to quickly learn our product

Flexible schedule including weekends and holidays

Company

Citarella - The Ultimate Gourmet Market

The Citarella Story Established in New York City in 1912, Citarella continues to be a family-run business, celebrating more than 100 years of culinary history.

Founded in 1912