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Redwood Credit Union · 1 day ago

Member Service Associate

Santa Rosa, California

Part-time

Onsite

New Grad, Entry Level

$22/hr - $28/hr

0+ years exp

Redwood Credit Union is looking for a Part Time Member Service Associate who will be responsible for performing routine teller work and providing excellent Member service. The role involves cross-selling products and ensuring confidentiality while serving the Members and the community.

Finance

Growth Opportunities

No H1B

Responsibilities

Provide exceptional member service to all Members, volunteers, internal employees, and service providers

Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services

Establish basic products and services for Members

Provide information to Members’ questions or directs them to the appropriate person or department for assistance

Safeguard Member information and ensure confidentiality by following established policy and procedures

Complete Members’ transactions accurately and efficiently using established policies and procedures

Balance cash, checks, and maintain proper documentation

Attend and contribute to departmental meetings

Perform branch opening and closing duties

Perform other duties as assigned

Complete orders for Credit Union forms and supplies

Participate in Credit Union committees

Qualification

Cash handlingCross-sellingCustomer serviceBasic math principlesFinancial products knowledgeOffice equipment operationLearning new technologyTeamworkEffective communication

Required

Ability to count and balance cash

Ability to effectively cross-sell products and services using a needs-based sales approach

Ability to work a rotating schedule which will include working on rotating Saturdays

Ability to learn new products, services, procedures, technology and concepts

Ability to establish and maintain effective working relationships with a diverse group of people

Ability and desire to work in a team environment

Ability to communicate effectively both verbally and in writing

Knowledge of basic math principles

Knowledge of basic financial institution products and services

Skilled in the operation of office equipment including personal computers with Internet and intranet access

The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience

Benefits

Competitive medical, dental, and vision insurance, mental health offerings

Employee performance incentive plan

Salary Advancement– Merit increase based on performance

401(k) program with employer match

Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

RCU employees are eligible for a 1% discount on all recreational or boat loan products

2% discount off Visas and LOC Loans through RCU

0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500

100% financing for employee purchased homes!