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MUSC Health · 3 days ago

UNIV - Administrative Coordinator I - Psychiatry: NCVRTC

Charleston, SC

Full-time

Onsite

Entry, Mid Level

$40K/yr - $57K/yr

2+ years exp

MUSC Health is a leading healthcare institution, and they are seeking an Administrative Coordinator I for the National Crime Victims Research & Treatment Center. This role involves managing clinic operations, coordinating administrative activities, and ensuring compliance with clinical documentation and procedures.

Health CareHospitalMedical

Responsibilities

Manage essential clinic operational activities, including: greeting visitors in the front office, notifying staff of arrivals, completing registration and consent paperwork for clients, including updating information in electronic medical record (EMR) system, obtaining prior authorization from insurance companies, scheduling all appointments for all clinics in EMR system, answering phone lines for center, preparing daily schedules, updating patient statuses in EMR system, assist with completion of standard assessment battery, manage payment for clinical services, assist with interpreter cards for clinical patients, scanning all paperwork into EMR system, assisting providers with fax and mailing procedures, and managing mail for the center. Maintain working knowledge of all managed care contracts and complete prior authorizations for private insurance plans. Coordinate psychiatry appointments, including scheduling, sending telehealth links, and facilitating medication requests with pharmacies

Manage internal chart reviews for all clinical providers to ensure appropriate documentation, billing codes, and compliance requirements are met. Provide feedback to providers and supervisors monthly. Provide support in addressing any updates or changes based on feedback. Manage billing and documentation procedures throughout rotation, including managing updates to policy and procedures manuals

Manage Crime Victims Compensation claims and billing, including weekly updates to tracking databases, monthly submission of claims and coordination with state office, oversight of receipt of payments, and coordination of required documentation by providers to be submitted to state office. Provide training and oversight of clinical trainees on completing the required paperwork. Coordinate with MUSC-P Billing Coordinator to review potential CV comp claims. Prepare bi-monthly summary reports for Clinic Director about pending and received payments for claims. Train additional support staff in CV comp procedures

Manage clinic purchases, including supplies, mileage reimbursement, and parking reimbursement. Manage supplies inventory and ensuring necessary supplies (e.g. toner, paper, therapy room supplies) is organized, tracked, and stocked for programs in the clinic. Maintain status as Notary Public for clinic and provide notary services to clinical staff for documentation

Assist Director of Clinic with training rotations, including preparation of training materials, organization of electronic files and tracking systems, scheduling of orientation trainings, and ongoing operational support for trainees throughout the rotation. Assist the Seminar Director with scheduling conference room for weekly seminars, being available for computer support to presenters, printing and distributing feedback surveys to trainees, and coordinating volunteer assistance with entering feedback into REDCap system

Manage state vehicles, including submission of mileage reimbursement for state vehicles, maintaining monthly mileage logs and submitting to MUSC transportation, coordinating weekly vehicle checks by volunteers and staff, submitting licenses for gas pins, and training new staff in vehicle procedures

Coordinate organization of waiting room/visitor areas, supply room, and breakroom for the NCVRTC. Facilitate cleanliness of center with cleaning services, maintenance requests, and organization of materials and supplies in shared spaces. Perform other administrative duties as assigned

Qualification

Database managementHealthcare operations experienceClinical documentation complianceBilingual (English/Spanish)Prioritization skillsCommunication skillsOrganizational skills

Required

A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services

Comfortable working with large databases (Excel, REDCap)

Strong communication skills

Ability to organize and prioritize work

Excellent verbal and written communication

Interact professionally with patients, staff, trainees, and faculty

Ability to perform job functions in an upright position

Ability to perform job functions in a seated position

Ability to perform job functions while walking/mobile

Ability to work indoors

Ability to maintain tactile sensory functions

Ability to lift and carry 15 lbs., unassisted

Ability to maintain 20/40 vision, corrected, in one eye or with both eyes

Ability to maintain hearing acuity, with correction

Preferred

Previous healthcare front desk or operations experience

Bilingual in English and Spanish

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees