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CVS Health · 2 weeks ago

Customer Service Representative (Remote CST)

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $25.65/hr

0+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Actively listen and be an advocate for customers, understand their needs and provide guidance and support

Resolve customer inquiries and issues efficiently while documenting all interactions

Educate customers about available resources and assist them in navigating their options

Anticipate customer needs and provide proactive solutions to enhance satisfaction

Collaborate with team members and other departments to address service issues and improve outcomes

Document all customer correspondence and maintain confidential records of patient information

Follow policies, procedures, and the CVS/Aetna Code of Conduct

Qualification

Customer service experienceEffective communicationBasic computer skillsProblem-solving skillsEmpathyRespectful demeanorAdaptabilityTeam collaboration

Required

6+ months of customer service experience

Basic computer skills

Must reside in CST Time Zone

High-speed internet access with adherence to workplace model and potential telework agreements

Willingness to work specific hours, with flexibility

Preferred

1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role

1+ years of claims, provider, dental, medical or other related healthcare experience

Microsoft office experience preferred

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.