Toast · 1 day ago
Senior Product Manager, Customer Support
United States
Full-time
Remote
Senior Level
$132K/yr - $211K/yrToast is a company focused on building a restaurant platform that helps restaurants adapt and thrive. The Senior Product Manager for Customer Support will shape the future of customer assistance by enhancing communication channels and user experiences, ultimately driving improvements in customer support interactions.
DeliveryPoint of SaleSaaS
Responsibilities
Own and drive the roadmap for two key spaces for customer support experience: the Help Center and the Communications Platform
Develop the Help Center from 1 to 100, personalizing it for all Toast customers and extending it to all surfaces including app
Lead customer communications replatforming and cross-company customer facing communication governance
Identity and build solutions for improving the customer support experience across all customer journeys
Work closely with designers and developers to concept, prototype, ship, measure, and improve support feature
Partner with multiple teams to figure out what customers need to know and when
Research and get to know customers (internal and external) directly
Champion customer needs internally by building strong relationships horizontally and vertically within Toast
Qualification
Required
Experience as a senior product manager, including data governance, platform-thinking, as well as building customer-facing experiences across web, mobile
A track record of shipping effective features and experiences with data-driven decision-making
Experience developing and launching products with cross-functional constraints, not just technical constraints, and working collaboratively and effectively with cross functional teams
Exceptional communication skills, able to work well with architects, engineers, designers, customers, as well as executives and functional leaders outside of R&D
Passion for and knowledge of the role data plays for R&D teams, including how to structure data for use in AI-driven products
Entrepreneurial mindset and ability to create a compelling product vision
Take ownership of an existing product, and figuring out how to improve and iterate on it including setting, measuring, and optimizing the right metrics
Benefits
Competitive compensation and benefits programs
Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
The Motley Fool
2025-12-28
techbuzzireland.com
2025-12-21
2025-12-19
Company data provided by crunchbase