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Pacer Group · 2 weeks ago

Client Services Associate

Pottstown, PA

Full-time

Onsite

New Grad, Entry Level

Pacer Group is seeking a dedicated and professional Client Services Associate to join their dynamic team. This role involves providing exceptional support to clients and managing service requests within a fast-paced financial services environment.

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Hiring Manager

Jagmohan Singh Walia

Responsibilities

Act as the primary point of contact for clients, addressing enquiries promptly and professionally

Manage client accounts using Salesforce, ensuring all information is accurate and up-to-date

Assist clients with service requests, account updates, and troubleshooting issues related to financial products

Analyse client data to identify trends, opportunities for improvement, and potential risks

Collaborate with internal teams to facilitate seamless service delivery and resolve client concerns efficiently

Maintain comprehensive records of interactions and transactions in accordance with company policies

Support the onboarding of new clients by providing detailed information and guidance throughout the process

Qualification

SalesforceClient-facing experienceAnalytical skillsCommunication skillsOrganisational skillsTeam collaboration

Required

Proven experience in a client-facing role within US Staffing industry

Proficiency in Salesforce or similar Customer Relationship Management (CRM) systems

Excellent communication skills, both written and verbal, with an ability to explain complex concepts clearly

Strong analysis skills with the ability to interpret data and generate actionable insights

Organised, detail-oriented, and capable of managing multiple priorities simultaneously

Demonstrated ability to work collaboratively within a team environment whilst maintaining a high level of professionalism

Company

Pacer Group

Pacer Group is workforce Solutions company with operations in 14 countries and providing workforce to over 150 of the fortune 500 companies.

Founded in 2004

Wilmington, Delaware, USA

1001-5000 employees

https://thepacer.com/

Funding

Current Stage

Late Stage

Leadership Team

Vinny Dhillon

Chief Executive Officer

Company data provided by crunchbase