Calance ยท 1 day ago
Service Desk Specialist
United States
Contract
Remote
New Grad, Entry Level
$23/hr - $23/hr
0+ years expCalance is looking for a Service Desk Professional I to provide IT technical support in a fully remote capacity. The role involves solving IT problems, documenting solutions, and ensuring maximum customer service while supporting desktop applications, network troubleshooting, and clinical application support.
Information TechnologySoftware
Responsibilities
Solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime for our staff, partners, and customers
Using basic IT Knowledge and problem solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-related issues
Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
Provide maximum customer service and issue ownership
Provide on-call support as scheduled during non-business hours
Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
When necessary, escalate incidents to the appropriate next level support team
Communicate with customers, providing status updates and follow-up to ensure satisfaction
Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
Complete additional tasks and projects as assigned by Service Desk leadership
Qualification
Required
Six months of related experience
A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
Knowledge of computer, printer, and network troubleshooting and installation procedures
Demonstrated ability to diagnose and troubleshoot Microsoft products
Demonstrated ability to solve issues with healthcare/clinical applications
Commitment to the values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
Demonstrated ability to work in a team environment as well as independently
Superior customer service skills and phone etiquette
Excellent documentation skills
Ability to work evening, weekend, and holiday coverage as needed and scheduled
Min of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service related experience and/or training or equivalent combination of education and experience
Benefits
Benefits
Company
Calance
A CMMI Level 5 certified company offering IT services and solutions such as cloud, IT staffing, web & mobile development, and more.
501-1000 employees
H1B Sponsorship
Calance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Bill Darden
Chief Financial Officer
A
Amit Govil
Founder and Chairman
Recent News
2025-04-16
Company data provided by crunchbase