Customer Experience Analyst jobs in United States
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NextEra Energy Resources ยท 1 day ago

Customer Experience Analyst

positionHouston, TX
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

NextEra Energy Resources is focused on providing reliable low-cost energy solutions and enhancing customer satisfaction. The Customer Experience Analyst will analyze customer interactions, identify improvement opportunities, and collaborate with various teams to enhance customer experiences.

EnergyEnvironmental EngineeringRenewable EnergySolar
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H1B Sponsor Likelynote

Responsibilities

Collect and analyze customer feedback from surveys, reviews, complaints, and social media
Track and report on key customer experience metrics (NPS, CSAT, churn rates) to measure customer satisfaction
Identify trends, pain points, opportunities, and actionable insights to improve customer satisfaction and loyalty
Synthesize qualitative and quantitative data into actionable insights
Map current-state customer journeys across channels (online & phone)
Create visual representations of customer interactions
Identify and highlight friction points, critical touchpoints, and opportunities
Recommend improvements to streamline experiences
Partner with marketing, operations and customer care teams to implement solutions based on customer insights
Translate customer insights into business requirements
Manage implementation of customer experience initiatives and test new improvements
Present findings and recommendations to leadership
Build business cases for customer experience investments based on ROI analysis
Monitor the impact of implemented changes
Conducts analyses and prepares reports that provide operational and/or technical support to business operations
Conducts quantitative and qualitative research to support medium to large special projects
Assists with process design and modification for continuous business improvement
Performs other job-related duties as assigned

Qualification

Data analysisCX analytic toolsData visualizationCustomer journey mappingEmpathy for customersBusiness operationsCommunication skills

Required

High School Grad / GED
Bachelor's or Equivalent Experience
Experience: 3+ years

Preferred

Bachelor's Degree

Benefits

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.

Company

NextEra Energy Resources

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Nextera Energy Resources specializes in offering wind, solar, energy, nuclear and retail services.
dateFounded in 2000
location
Florida, New York, USA
people-size10001+ employees
web-link
https://www.nexteraenergyresources.com

H1B Sponsorship

NextEra Energy Resources has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (27)
2023 (31)
2022 (25)
2021 (9)
2020 (11)

Funding

Current Stage
Late Stage
Total Funding
unknown
2025-10-02Acquired

Leadership Team

J
Jim Shandalov
National Vice President, Power Origination
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Steve Birndorf
Director, Renewable Energy Consulting
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Recent News

Corridor Business Journal
Linn County zoning commission votes to recommend rezoning for Duane Arnold plant site
2025-12-17
Energy-Storage.News
NextEra signs 2.5GW of renewable energy agreements with Meta for projects across US
2025-12-11
thefly.com
NextEra Energy Resources to acquire Symmetry Energy Solutions
2025-12-09
Company data provided by crunchbase