First Command Financial Services, Inc. · 1 day ago
Director, Digital Solutions Product Management
Fort Worth, TX
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expFirst Command Financial Services, Inc. is seeking a Director of Digital Product Management for Bank Solutions to lead and grow a portfolio of digital banking products. The role involves defining product vision, overseeing product development, and ensuring alignment with business outcomes to enhance client satisfaction and operational efficiency.
BankingConsultingCrowdfundingFinancial Services
Responsibilities
Define an actionable digital banking portfolio strategy and roadmap prioritized by measurable client and business outcomes
Build and maintain relationships with Bank leadership to ensure alignment between bank strategy and product strategy
Oversee the creation, documentation, and communication of digital banking product roadmaps
Guide customer and market research efforts to understand digital banking personas, needs, and usage patterns
Evaluate emerging digital banking technologies and relevant innovations to identify new opportunities in areas such as account onboarding, payments, authentication, and experience personalization
Oversee competitive intelligence gathering across digital banking platforms and fintech providers
Lead or support partnerships with core banking partners such as Jack Henry, Fiserv, and others as appropriate
Oversee the creation and presentation of business cases for digital banking enhancements, integrations, and new capabilities
Ensure digital product managers and owners document complete requirements, user stories, and artifacts necessary for digital banking development processes
Oversee product development to ensure new digital banking offerings include required capabilities and launch on time, within budget, and in compliance with regulatory and security standards
Coordinate product readiness and implementation with functional partners including Bank Operations, InfoSec, Compliance, Training, Adoption, Change Management, and Marketing
Support sales and marketing efforts by ensuring digital banking value propositions and messaging are clear, compliant, and aligned to client needs
Oversee and enforce an objective, consistent prioritization process for digital banking enhancements
Ensure a consistent process for monitoring product adoption, client behavior, feedback, and operational impact across digital banking capabilities
Monitor and report on portfolio performance including usage trends, client experience, client satisfaction, operational efficiency, and incident reduction
Assist in resolving client or advisor escalations related to digital banking as needed
Use evidence-based decision making to prioritize opportunities, balancing impact, risk, and feasibility
Be accountable for capturing and delivering expected value across the digital banking roadmap
Be accountable for commercial and noncommercial portfolio metrics, including digital adoption, experience quality, and operational performance
Qualification
Required
Bachelor's degree required (may consider experience in lieu of degree)
10 years of product or technology leadership experience in progressive roles
Formal experience managing direct reports or leading teams
Digital banking or broader financial services experience, including knowledge of consumer and commercial banking
Experience with banking platforms such as Jack Henry Banno, Silverlake, Fiserv Architect, FIS, or similar
Product management experience across the full lifecycle from launch through maturity
Digital product management experience, including going through a full product lifecycle (from launch to maturity)
Agile and/or Scaled-Agile (SAFe) experience
Deep understanding of digital banking market trends including regulatory, legal, security, fraud, and technology developments
Knowledge of banking personas, client needs, workflows, and user journeys
Familiarity with digital banking technologies, authentication methods, core banking systems, and integration patterns
Insight into target personas, market segments, and the broader competitive landscape
Familiarity with digital technologies, industry-standard tech stacks, and the latest advancements
In-depth knowledge of company strategy, brand, and value propositions
Awareness of best practices and emerging trends in innovation, go-to-market strategies, and team development
Strong understanding of Agile development methodologies
Proficiency in ideation and opportunity identification frameworks
Knowledge of performance management techniques, employee development, and effective coaching practices to build a high-performing team
Skilled in conducting market, competitive, and customer research to uncover insights, assess market potential, and build compelling business cases for investment
Expertise in defining digital product strategy and managing the product lifecycle
Proficient in cross-functional collaboration, with the ability to lead and inspire diverse teams through product development and delivery
Exceptional coaching and mentoring skills to develop team members' capabilities, provide constructive feedback, and support career growth
Strong communication, relationship-building, and influencing skills, with the capacity to connect effectively across organizational levels
Excellent written and verbal communication, adaptable to a range of audience needs
Highly organized with robust administrative and project management skills, adept at balancing multiple priorities and strategic objectives
Skilled in setting team performance metrics and tracking progress toward shared goals, ensuring alignment with organizational objectives
Demonstrates a deep curiosity for customer insights, technology, and industry dynamics
Visionary and forward-thinking, capable of translating product vision into actionable outcomes
Analytical and strategic, with a logical approach to complex problem-solving
Creative and innovative, consistently exploring new ways to add value
Empathetic to clients, advisors, users, and team members, dedicated to fostering a positive team culture
Highly collaborative and effective within a matrixed organizational structure, promoting team cohesion and shared success
Proactively seeks to design and refine processes for optimal efficiency and impact
Strongly committed to developing talent within the team, actively seeking opportunities to enhance team skills and competencies through effective performance management and coaching
Preferred
Master's degree preferred
Previous experience in technical product development is desirable
Related technology background is desirable, particularly in the area of digital experience platforms and web and mobile technologies
Company
First Command Financial Services, Inc.
First Command Financial Services, Inc. coaches our Nation’s military families in their pursuit of financial security.
501-1000 employees
H1B Sponsorship
First Command Financial Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (13)
2023 (10)
2022 (9)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Mark Steffe
President and Chief Executive Officer
Recent News
2025-11-22
24-7 Press Release Newswire
2025-05-08
Company data provided by crunchbase